Ticket AI Assist is the #628 ranked customer service app on Salesforce, as a paid app, as of Sep 8, 2026.
Ticket AI Assist is a Salesforce AppExchange app by Aisera, Inc..
AppRanks data: Ticket AI Assist ranks #628 in Customer Service on Salesforce AppExchange, placing it in the top 56% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Ticket AI Assist is a newly-listed Salesforce app with a limited review volume. It is listed in the Customer Service category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Aisera, Inc. — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Ticket AI Assist
How Ticket AI Assist works
Aisera Assist automatically classifies, routes, and resolves tickets across multiple channels. It integrates with all leading ticketing systems to offer agents AI-based recommendations based on knowledge articles, macros, ticket field values, escalation and churn probability, similar tickets, and next-best actions.
With a customizable UI widget that is fully integrated with the system of record or ticketing system, agents can access information easily allowing them to resolve tickets efficiently.
Key features
- Reduce Mean-Time-to-Resolution (MTTR) Automate ticket classification, routing and correlation with self-service capabilities to reduce issue resolution time
- Increase Agent Productivity Boost efficiency by providing the ability to search and find relevant resolutions across multiple knowledge sources
- Improve Agent Onboarding Minimize agent training by closing knowledge gaps through real-time learning from resolved ticket notes
Category rankings
As of Sep 9, 2026- Customer Service#628of 1,137Top 56%
- Marketing#789of 959Top 83%
- It And Administration#1225of 1,494Top 82%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Ticket AI Assist ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- 1.systemRank #4
- Rank #8
Competitors & alternatives
Ticket AI Assist doesn't have curated competitor matchups yet. Other tracked customer service apps on Salesforce:
Frequently asked questions
What is Ticket AI Assist?
Ticket AI Assist is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2024. It is listed under the Customer Service category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Aisera, Inc.
Is Ticket AI Assist free?
Ticket AI Assist does not offer a permanent free plan on Salesforce. Pricing starts at 150000, and the listed tiers are 10,000 Requests, 50,000 Requests. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Ticket AI Assist?
Ticket AI Assist is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Customer Service category on Salesforce.
Where does Ticket AI Assist rank on Salesforce?
Ticket AI Assist currently sits at position #628 in the Customer Service category on Salesforce. That places it in the top 55% of 1,137 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Ticket AI Assist integrate with?
Ticket AI Assist lists 6 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Health Cloud, Sales Cloud, Service Cloud, Health Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.