Case Time Tracker for Salesforce AppExchange
Case Time Tracker is the #78 ranked agent productivity app on Salesforce, with a 5.0 average rating from 1 reviews, as a paid app, as of July 12, 2026.
Case Time Tracker is a Salesforce AppExchange app by Systep Consulting. With a rating of 5.0★ from 1 reviews, it currently ranks #78 in the Agent Productivity category.
AppRanks data: Case Time Tracker ranks #78 in Agent Productivity on Salesforce AppExchange, placing it in the top 26% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Case Time Tracker is a category-leading Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 1 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Published by Systep Consulting — established developer track record
Cons
- −Limited review base (1) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About Case Time Tracker
How Case Time Tracker works
Case Time Tracker by Systep Consulting is a simple and easy to use case time tracking solution with powerful functionality built using the latest LWC Salesforce technology. Case Time Tracker enables businesses to efficiently track time spent resolving cases, keep accurate work logs with detailed notes and select charge codes to provide in depth reporting, all of which can be accessed through pre-built reports and dashboard.
Case Time Tracker is easy to install and requires zero maintenance, simply install the package, assign the required user permissions and add the component to the the required case record page to allow service reps to track their time against cases.
Key features
- With Case Time Tracker you can: ✅ Efficiently track time spent resolving Cases ✅ Add notes to work logs ✅ Enable and select charge codes to provide in depth reporting ✅ Report on Case resolution performance through Reports and Dashboards
- Case Time Tracker is: ✅ Easy to use and provides a user friendly UI ✅ Easy to install and requires zero maintenance ✅ Built using the latest LWC Salesforce technology ✅ A reliable, secure and straightforward solution
- Ideal for businesses to: ✅ Cross charge for internal support ✅ Provide accurate billing to external clients ✅ Monitor support staff utilisation
Category rankings
As of Jul 12, 2026- Agent Productivity#78of 306Top 26%
- Customer Service#278of 1,110Top 26%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Case Time Tracker ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- Rank #2
- Rank #4
Competitors & alternatives
Case Time Tracker doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is Case Time Tracker?
Case Time Tracker is an app for Salesforce. It currently holds a 5.0-star rating from 1 merchant review, and it has been listed on the marketplace since 2024. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Systep Consulting.
Is Case Time Tracker free?
Case Time Tracker does not offer a permanent free plan on Salesforce. Pricing starts at 6, and the listed tiers are Standard Plan, Standard Plan, Standard Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Case Time Tracker?
Case Time Tracker is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does Case Time Tracker rank on Salesforce?
Case Time Tracker currently sits at position #78 in the Agent Productivity category on Salesforce. That places it in the top 25% of 306 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Case Time Tracker integrate with?
Case Time Tracker lists 3 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.