XO - Automation AI for Salesforce

Building and scaling human-like virtual assistants is simplified through XO. With a no-code interface and the power of Large Language Models (LLMs) and Generative AI, Automation AI enables users to design, build, train, test, deploy, and manage AI-first Virtual Assistants, streamlining the automation of customer interactions.

Features Include:

1. Omni-channel customer interactions with support for 40+ digital channels, built-in Voice Gateway, and support for third-party IVR systems. 2. Advanced RAG capabilities for Generative Answers. 3. Build automated customer conversation flows using the low-code Dialog Builder. 4. Multimodal NLU powered by LLMs. 5. Multilingual capability with support for 100+ languages. 6. Prebuilt integrations with popular commercial models like OpenAI, Azure, and Anthropic; Support for Commercial LLM integration (BYO). 7. Fine-tuned proprietary models (XO-GPT Models) for common use cases like user query expansion, assistant response rephrasing, etc. 8. Full lifecycle management tools to test, debug, deploy, and monitor the virtual assistants. 9. Comprehensive insights into the performance of the NLP models and automation flows.