- Category rank
- #145 in Agent Productivity
- Price from
- $25 / user / month (USD)
- Listing audit
- 69/100
NICE CXone Agent for Salesforce Voice is a Salesforce AppExchange app by NICE CXone.
NICE CXone Agent for Salesforce Voice is the #145 ranked Agent Productivity app on Salesforce, as a paid app, as of Nov 14, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 14, 2026
NICE CXone Agent for Salesforce Voice ranks #145 of 316 in Agent Productivity on Salesforce. It has no reviews on Salesforce yet. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2022
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
- −No free plan (paid) — evaluation needs a paid plan or a trial
About NICE CXone Agent for Salesforce Voice
How NICE CXone Agent for Salesforce Voice works
CXone for Salesforce Voice (previously Service Cloud Voice) adds CXone Telephony contact center components into Salesforce Service Cloud Offering combining the best of both NICE and Salesforce. Customers who need voice capability within Service Cloud, desire a single pane of glass view, and intelligently routed contacts to the best available resource to handle them.
Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue.
Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone for Service Cloud Voice lets you deploy an integrated contact center solution in minutes and download updates as needed.
Supported in Hyperforce version of Salesforce.
Details for each release can be found on the NiCE CXone Help link. https://help.nicecxone.com/content/releasenotes/release.htm
Key features
- Single Panel Agent Workspace - CXone for Salesforce Voice is embedded into the Salesforce Omni-Channel Widget for a single panel workspace experience for users.
- Help more customers, faster - Intelligently route calls to the right agent, with the right expertise, at the right time with seamlessly integrated IVR routing.
