NICE Agent for Salesforce Voice is the #143 ranked agent productivity app on Salesforce, as a paid app, as of July 8, 2026.
NICE Agent for Salesforce Voice is a Salesforce AppExchange app by NICE CXone.
AppRanks data: NICE Agent for Salesforce Voice ranks #143 in Agent Productivity on Salesforce AppExchange, placing it in the top 47% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
NICE Agent for Salesforce Voice is a newly-listed Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by NICE CXone — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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See NICE Agent for Salesforce Voice's alternatives ranked by audit score, rating, and review velocity.
About NICE Agent for Salesforce Voice
How NICE Agent for Salesforce Voice works
CXone Agent for Salesforce Voice (previously Service Cloud Voice) adds CXone Telephony contact center components into Salesforce Service Cloud Offering combining the best of both NICE and Salesforce. Customers who need voice capability within Service Cloud, desire a single pane of glass view, and intelligently routed contacts to the best available resource to handle them.
Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue.
Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Agent for Service Cloud Voice lets you deploy an integrated contact center solution in minutes and download updates as needed.
Supported in Hyperforce version of Salesforce.
Key features
- Single Panel Agent Workspace - CXone Agent for Salesforce Voice is embedded into the Salesforce Omni-Channel Widget for a single panel workspace experience for users.
- Help more customers, faster - Intelligently route calls to the right agent, with the right expertise, at the right time with seamlessly integrated IVR routing.
- Empowered agents = happy customers - Empower your agents to work on multiple interactions concurrently, which makes them more productive.
Category rankings
As of Jul 8, 2026- Agent Productivity#143of 306Top 47%
- Customer Service#517of 1,105Top 47%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
NICE Agent for Salesforce Voicedoesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is NICE Agent for Salesforce Voice?
NICE Agent for Salesforce Voice is an app for Salesforce. It is published on Salesforce AppExchange and tracked daily by AppRanks, and it has been listed on the marketplace since 2022. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by NICE CXone.
Is NICE Agent for Salesforce Voice free?
NICE Agent for Salesforce Voice does not offer a permanent free plan on Salesforce. Pricing starts at 25, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses NICE Agent for Salesforce Voice?
NICE Agent for Salesforce Voice is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does NICE Agent for Salesforce Voice rank on Salesforce?
NICE Agent for Salesforce Voice currently sits at position #143 in the Agent Productivity category on Salesforce. That places it in the top 47% of 306 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does NICE Agent for Salesforce Voice integrate with?
NICE Agent for Salesforce Voice lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Marketing Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.
What languages does NICE Agent for Salesforce Voice support?
NICE Agent for Salesforce Voice declares support for 16 languages on its Salesforce marketplace listing: nl, en, fi, fr, de, da, with 10 additional locales documented on the marketplace listing. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.