b+s Connects for Salesforce Voice | Cisco Contact Center Integration for Salesforce AppExchange
b+s Connects for Salesforce Voice | Cisco Contact Center Integration is the #157 ranked agent productivity app on Salesforce, as a paid app, as of Jul 15, 2026.
b+s Connects for Salesforce Voice | Cisco Contact Center Integration is a Salesforce AppExchange app by Bucher + Suter.
AppRanks data: b+s Connects for Salesforce Voice | Cisco Contact Center Integration ranks #157 in Agent Productivity on Salesforce AppExchange, placing it in the top 52% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
b+s Connects for Salesforce Voice | Cisco Contact Center Integration is a newly-listed Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. no published reviews yet means feature claims are unverified by the wider merchant base. Without a published review base, the only fit-signal available is the developer's own documentation plus the marketplace's listing-quality audit (linked below). Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by Bucher + Suter — established developer track record
Cons
- −No public reviews yet — fit and reliability are unverified
- −Paid-only pricing (paid) — evaluation requires committing payment details
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About b+s Connects for Salesforce Voice | Cisco Contact Center Integration
How b+s Connects for Salesforce Voice | Cisco Contact Center Integration works
Placing Cisco Contact Center interaction and agent state control inside of Salesforce Voice streamlines contact handling and means that agents won’t have to spend time flicking between applications when searching for information — fast service means happy customers.
Easy to configure and even easier to use, this transparent and powerful omnichannel CTI solution is the smart choice when choosing a Cisco Contact Center telephony connector for Salesforce Voice.
Key features
- Efficient, attentive agents are the benchmark of your contact center team. Turn them all into super-agents with a single pane of glass view and let them focus on delivering exceptional customer experiences.
- Get your calls to the right agent, at the right time with Cisco's intelligent routing.
- Support for Cisco's transcription services, empower Salesforce Einstein features, like Next Best Action and Case Wrap-up recommendations.
- Your customer data resides in Salesforce. For a truly 360-degree view, their call data should too! Know the full customer journey with b+s Connects.
- With WebRTC support, agents can take calls directly in Salesforce. It’s a cleaner setup that simplifies onboarding and supports remote work without compromise.
Category rankings
As of Jul 15, 2026- Agent Productivity#157of 306Top 52%
- Customer Service#603of 1,110Top 55%
- Sales#909of 1,713Top 54%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
b+s Connects for Salesforce Voice | Cisco Contact Center Integration doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is b+s Connects for Salesforce Voice | Cisco Contact Center Integration?
b+s Connects for Salesforce Voice | Cisco Contact Center Integration is an app for Salesforce. It is published on Salesforce AppExchange and tracked by AppRanks, and it has been listed on the marketplace since 2021. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Bucher + Suter.
Is b+s Connects for Salesforce Voice | Cisco Contact Center Integration free?
b+s Connects for Salesforce Voice | Cisco Contact Center Integration does not offer a permanent free plan on Salesforce. Pricing starts at 35, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses b+s Connects for Salesforce Voice | Cisco Contact Center Integration?
b+s Connects for Salesforce Voice | Cisco Contact Center Integration is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does b+s Connects for Salesforce Voice | Cisco Contact Center Integration rank on Salesforce?
b+s Connects for Salesforce Voice | Cisco Contact Center Integration currently sits at position #157 in the Agent Productivity category on Salesforce. That places it in the top 51% of 306 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does b+s Connects for Salesforce Voice | Cisco Contact Center Integration integrate with?
b+s Connects for Salesforce Voice | Cisco Contact Center Integration lists 5 integrations on its Salesforce marketplace page. The most prominent are Financial Services Cloud, Health Cloud, Government Cloud, Sales Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.