- Category rank
- #274 in Agent Productivity
- Price from
- €18 / user / month (EUR)
- Listing audit
- 65/100
Puzzel Agent Application is a Salesforce AppExchange app by Puzzel AS.
Puzzel Agent Application is the #274 ranked Agent Productivity app on Salesforce, as a paid app, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
Puzzel Agent Application ranks #274 of 316 in Agent Productivity on Salesforce. It has no reviews on Salesforce yet. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2020
Cons
- −No reviews yet — fit and reliability are unverified by other merchants
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Puzzel Agent Application
How Puzzel Agent Application works
Puzzel provides your agents with all the tools they need to connect with customers and deliver exceptional service all within your Salesforce interface. Our wide array of modules can help you streamline workflows, boost productivity and meet your unique business needs:
- Callout
- Click-to-call
- Presence management
- Agent status control
- Intelligent routing
- Inbound screen pop-up
- Call Recording
- Silent Monitoring
- Statistics
- Real-time reporting
- Workforce Optimisation
- Speech analytics
Puzzel for Salesforce empowers your agents to deliver more engaging and personalised customer experiences. Each time a customer calls, Puzzel will automatically lookup their Salesforce customer record containing their contact information, activity history, case notes and status of open tickets.
Armed with the right information, your agents can respond more precisely to enquiries, improve first-call resolutions and take a more proactive customer service approach.
Contact Centre | Computer Telephony Integration (CTI) | Contact Center as a Service CCaaS | Software as a service SaaS | Call center | Call Centre | Automatic Call Distribution (ACD) | Multichannel
Key features
- PERFECT FOR REMOTE WORKFORCES Access your true cloud contact centre solution anytime, anywhere – all you need is a phone line (PSTN, SIP or Mobile) and an internet connection. Puzzel is compatible with both PC and Mac.
