- Category rank
- #743 in It And Administration
- Price
- Free plan
- Listing audit
- 61/100
Case Quality Assurance App is a Salesforce AppExchange app by Xapdigital. With a rating of 3.0★ from 1 reviews, it currently ranks #743 in the It And Administration category.
Case Quality Assurance App is the #743 ranked It And Administration app on Salesforce, with a 3.0 average rating from 1 review, free to use, as of Nov 12, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 12, 2026
Case Quality Assurance App ranks #743 of 1,535 in It And Administration on Salesforce. It holds a 3.0★ average from 1 review on Salesforce. It is free to use.
Pros
- +Free plan available — no paid subscription needed to start
- +Listed on Salesforce since 2020
Cons
- −Average rating below 4.0 (3.0★) — read recent low-star reviews before committing
- −Only 1 review — the average can still move with a few new ratings
About Case Quality Assurance App
How Case Quality Assurance App works
The Case Quality Assurance App is designed for the QA Analyst who can perform the case QA right on the case itself and the leadership team can see and judge the performance of the agent by reviewing how he has performed on laid down standards and the score he has achieved based on the defined QA parameter.
The score the agent achieved can be used on the various reports to evaluate the overall performance of the agent on weekly/monthly basis and will also help in deciding if the agent need any specific training's to improve his case working skills.
Key features
- Just add the Case QA Object Related list to your Case layout and you are all set.
- Evaluate the performance of an agent by specifying 'Yes'/'No'/'NA' to different QA parameter and based on that generate an overall performance score for an agent.
- Absolutely free and there is no prior coding experience required.
Standardized capabilities
Normalized capabilities detected for this app, comparable across the marketplace.
