- Category rank
- #108 in Agent Productivity
- Price from
- $15 / user / month (USD)
- Listing audit
- 67/100
Playvox | Quality Management is a Salesforce AppExchange app by Playvox. With a rating of 5.0★ from 3 reviews, it currently ranks #108 in the Agent Productivity category.
Playvox | Quality Management is the #108 ranked Agent Productivity app on Salesforce, with a 5.0 average rating from 3 reviews, as a paid app, as of Nov 11, 2026.
AppRanks verdict
Generated from marketplace data as of Nov 11, 2026
Playvox | Quality Management ranks #108 of 316 in Agent Productivity on Salesforce. It holds a 5.0★ average from 3 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2020
Cons
- −Only 3 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About Playvox | Quality Management
How Playvox | Quality Management works
Playvox QM for Salesforce drives increased efficiency, reduced costs, and better customer outcomes. Elevate every agent with our flexible, digital-first Quality Management (QM) solution that lets you move beyond basic QA to full QM, so you don’t just identify problems — you fix them.
Playvox QM was made to efficiently handle digital interactions like support tickets, live chat, and email. Wherever interactions take place, you can deliver the right ones to your QA team for fast review and coaching to improve customer retention.
Playvox QM delivers flexible scoring, feedback by question, and calibration so you can discover customer service problems quickly without wasting hours digging through interactions. Proactively analyze agent interactions to look for coaching opportunities that improve service and prevent costly issues.
Playvox QM lets you understand what makes up your best agents so you can find more team members like them. With integrated coaching, it helps you keep your whole team engaged to reduce agent attrition.
Key features
- Increase Efficiency ~View/ evaluate Salesforce channels within Playvox, eliminating work in multiple systems. ~Consolidate quality into a single platform enables real-time action to motivate the team and drive continuous improvement.
- Reduce Costs ~ Time is money. Create filters within Salesforce to more effectively monitor quality. ~Implement filter groups to deliver key metrics for your cases, tasks, events or chats and either set date filter or lock in specified date ranges.
