RingCentral Engage Digital - The omni-digital customer care platform for Salesforce AppExchange
RingCentral Engage Digital - The omni-digital customer care platform is the #134 ranked agent productivity app on Salesforce, with a 2.3 average rating from 3 reviews, as a paid app, as of Jul 16, 2026.
RingCentral Engage Digital - The omni-digital customer care platform is a Salesforce AppExchange app by RingCentral, Inc. With a rating of 2.3★ from 3 reviews, it currently ranks #134 in the Agent Productivity category.
AppRanks data: RingCentral Engage Digital - The omni-digital customer care platform ranks #134 in Agent Productivity on Salesforce AppExchange, placing it in the top 44% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
RingCentral Engage Digital - The omni-digital customer care platform is a mixed-rating Salesforce app with a limited review volume. It is listed in the Agent Productivity category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 3 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Published by RingCentral, Inc — established developer track record
Cons
- −Average rating below 4.0 (2.3★) — read recent low-star reviews before committing
- −Limited review base (3) — ratings can shift significantly with new feedback
- −Paid-only pricing (paid) — evaluation requires committing payment details
Looking to switch from RingCentral Engage Digital - The omni-digital customer care platform?
See RingCentral Engage Digital - The omni-digital customer care platform's alternatives ranked by audit score, rating, and review velocity.
About RingCentral Engage Digital - The omni-digital customer care platform
How RingCentral Engage Digital - The omni-digital customer care platform works
Omni-Digital customer care platform, RingCentral Engage Digital, connects digital channels (messaging, social, email, live-chat, in-app, communities, etc.), enabling you to offer the same experience across channels and better manage resources.
Profit from a unified interface to manage channels, auto-allocated messages to the right agent based on skills and language, contextualized suggestions for responses and supervisors can locate live stats to manage activity.
In the Engage Digital Salesforce App, customer identities are linked with transactional and conversational data. Agents can reply directly with a full view of profiles and chats. Plus custom live stats dashboards help you control your activity.
Key features
- Respond to messages within Salesforce: Connect all your digital channels (messaging, social, email, live-chat, in-app, communities, etc.) to a single platform available within Salesforce so your agent no longer needs to switch between windows.
- Reconcile your customers' identities: Link a Salesforce customer ID with its digital identities to enjoy a 360° customer view with both transactional and conversational information.
- Display live statistics vital for your business: Create statistics dashboards with live data directly from RingCentral Engage Digital to supervise your activity, improve your KPI, allocate resources and delight customers on all channels.
Category rankings
As of Jul 16, 2026- Agent Productivity#134of 306Top 44%
- Customer Service#483of 1,110Top 44%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
RingCentral Engage Digital - The omni-digital customer care platform ranks for 3 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #4
- Rank #10
- Rank #11
Competitors & alternatives
RingCentral Engage Digital - The omni-digital customer care platform doesn't have curated competitor matchups yet. Other tracked agent productivity apps on Salesforce:
Frequently asked questions
What is RingCentral Engage Digital - The omni-digital customer care platform?
RingCentral Engage Digital - The omni-digital customer care platform is an app for Salesforce. It currently holds a 2.3-star rating from 3 merchant reviews, and it has been listed on the marketplace since 2018. It is listed under the Agent Productivity category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by RingCentral, Inc.
Is RingCentral Engage Digital - The omni-digital customer care platform free?
RingCentral Engage Digital - The omni-digital customer care platform does not offer a permanent free plan on Salesforce. Pricing starts at 20, and the listed tiers are Default Plan. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses RingCentral Engage Digital - The omni-digital customer care platform?
RingCentral Engage Digital - The omni-digital customer care platform is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Agent Productivity category on Salesforce.
Where does RingCentral Engage Digital - The omni-digital customer care platform rank on Salesforce?
RingCentral Engage Digital - The omni-digital customer care platform currently sits at position #134 in the Agent Productivity category on Salesforce. That places it in the top 44% of 306 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What languages does RingCentral Engage Digital - The omni-digital customer care platform support?
RingCentral Engage Digital - The omni-digital customer care platform declares support for 2 languages on its Salesforce marketplace listing: en, fr. Language coverage is the locale set the developer has explicitly translated the app interface into — a broader set typically maps to a developer with international merchant traction.