- Category rank
- #57 in Agent Productivity
- Price from
- $50,000 / company / one-time (USD)
- Listing audit
- 65/100
High Volume Case Responder is a Salesforce AppExchange app by Stone Cobra. With a rating of 4.8★ from 12 reviews, it currently ranks #57 in the Agent Productivity category.
High Volume Case Responder is the #57 ranked Agent Productivity app on Salesforce, with a 4.8 average rating from 12 reviews, as a paid app, as of Oct 20, 2026.
AppRanks verdict
Generated from marketplace data as of Oct 20, 2026
High Volume Case Responder ranks #57 of 314 in Agent Productivity on Salesforce. It holds a 4.8★ average from 12 reviews on Salesforce. There is no free plan — compare the paid plans below before installing.
Pros
- +Listed on Salesforce since 2011
Cons
- −Only 12 reviews — the average can still move with a few new ratings
- −No free plan (paid) — evaluation needs a paid plan or a trial
About High Volume Case Responder
How High Volume Case Responder works
Turbocharge the Service Cloud!
Unified Communications View One glance at the Communication Timeline enables quick understanding of the case. Want more detail? Just click a pin in the Communication Timeline to read the email, web form submission, chat, case comments, phone call or other activities. Click the Audit View to see all communication, comments and activities in one page!
Rapid Response Email Management Designed for World Class Support centers, Rapid Response Email minimizes clicks, enables web 2.0 interactions, enhances power users with keyboard-driven commands, and decreases training time for new users.
Enhanced Email-to-Case Handling Go beyond standard Email-to-Case with discussion threading, automatic contact creation, complete support for high-volume email handing mode and closed case updates. Gain all of the advantages of Stone Cobra’s Email-to-Case while remaining fully compatible with legacy Email-to-Case data.
Key features
- <b>Utilize the template and snippet libraries:</b> quickly reply to customer support emails and case submissions
- <b>Deep Knowledge Integration:</b> drag and drop KB article links into the body of the response or drop them as an auto-generated PDF attachment
- <b>Improve your metrics:</b> for customer satisfaction (C-Sat), first contact resolution (FCR), average case resolution time (MTTR), self-service success rate, and agent onboarding time-to-proficiency
