Intercom for Jira is the #18 ranked sales and customer relations app on Atlassian, with a 4.1 average rating from 18 reviews, priced from $1/yr, as of July 8, 2026.
Intercom for Jira is a Atlassian Marketplace app by ToolsPlus. With a rating of 4.1★ from 18 reviews, it currently ranks #18 in the Sales and customer relations category.
AppRanks data: Intercom for Jira ranks #18 in Sales and customer relations on Atlassian Marketplace, placing it in the top 90% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Intercom for Jira is a well-rated Atlassian app with a limited review volume. It is listed in the Sales and customer relations category on Atlassian Marketplace, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 18 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. Paid-only pricing means evaluating fit on the marketplace listing or via the developer's documentation before installing. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Atlassian Marketplace listing.
Pros
- +Published by ToolsPlus — established developer track record
Cons
- −Limited review base (18) — ratings can shift significantly with new feedback
- −Paid-only pricing (From $1/yr) — evaluation requires committing payment details
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See Intercom for Jira's alternatives ranked by audit score, rating, and review velocity.
About Intercom for Jira
How Intercom for Jira works
Key features:🔌 Connect any Jira space to any Intercom workspace with a single click🔗 Link Intercom conversations to Jira work items and get live work item updates in conversations💬 Read linked Intercom conversations without leaving Jira🔄 Reopen closed conversations when a linked Jira work item gets resolved so your team knows instantly when it's time to get back to the customer➕ Create, link, and comment Jira work items without leaving Intercom using the complementary Intercom app👀 See Intercom users and leads from linked conversations next to your Jira work item🛠️ Configure visible Intercom fields and reorder them using drag 'n dropAre you looking for a different feature? Contact us via Intercom messenger on toolsplus.io or by email [email protected] that this app is not built by Intercom. Please do not use the Intercom messenger on their website for requests regarding this app.Not using Intercom yet? Sign up here.
Key features
- Put Intercom at your fingertips Link Intercom conversations to Jira work items and instantly see conversation, user, and company details next to your Jira work items.
- Keep customers up to date Get live work item updates in conversations, and have closed conversations reopened so your team knows instantly when it's time to get back to the customer.
- Improve workflow efficiency Allow your Intercom team to create Jira work items without ever leaving Intercom by installing the free Jira Cloud companion app from the Intercom app store.
Pricing plans
10 users1/yr |
25 users5.75/yr |
Most popular 100 users23/yr |
500 users51/yr |
2000 users104/yr |
10000 users258/yr |
Category rankings
As of Jul 8, 2026- Sales and customer relations#18of 20Top 90%
- Administrative tools#232of 2,503Top 10%
- charts-diagramming#232of 2,500Top 10%
- cloud-security#232of 2,500Top 10%
- code-quality#232of 2,500Top 10%
- code-review#232of 2,500Top 10%
- continuous-integration#232of 2,507Top 10%
- design-tools#232of 2,500Top 10%
- documentation#232of 2,500Top 10%
- integrations#232of 2,500Top 10%
- it-service-management#232of 2,500Top 10%
- macros#232of 2,500Top 10%
- migration#232of 2,500Top 10%
- monitoring#232of 2,507Top 10%
- Project management#232of 2,500Top 10%
- reports#232of 2,500Top 10%
- security#232of 2,500Top 10%
- testing-qa#232of 2,500Top 10%
- time-tracking#232of 2,500Top 10%
- workflow#232of 2,500Top 10%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Competitors & alternatives
Intercom for Jiradoesn't have curated competitor matchups yet. Other tracked sales and customer relations apps on Atlassian:
Frequently asked questions
What is Intercom for Jira?
Intercom for Jira is an app for Atlassian. It currently holds a 4.1-star rating from 18 merchant reviews, and AppRanks has been tracking its public marketplace data on a daily refresh cycle. It is listed under the Sales and customer relations category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by ToolsPlus.
Is Intercom for Jira free?
Intercom for Jira does not offer a permanent free plan on Atlassian. Pricing starts at 1, and the listed tiers are 10 users, 25 users, 100 users. Trial availability and exact billing terms are mirrored from the live Atlassian listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses Intercom for Jira?
Currently around 1,465 active stores have installed Intercom for Jira. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Sales and customer relations category on Atlassian.
Where does Intercom for Jira rank on Atlassian?
Intercom for Jira currently sits at position #18 in the Sales and customer relations category on Atlassian. That places it in the top 90% of 20 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.