- Category rank
- #12 in Sales and customer relations
- Listing audit
- 60/100
Discord for Jira & JSM is a Atlassian Marketplace app by Firnity. With a rating of 4.6★ from 12 reviews, it currently ranks #12 in the Sales and customer relations category.
Discord for Jira & JSM is the #12 ranked Sales and customer relations app on Atlassian, with a 4.6 average rating from 12 reviews, as a paid app, as of Sep 11, 2026.
AppRanks verdict
Generated from marketplace data as of Sep 11, 2026
Discord for Jira & JSM ranks #12 of 21 in Sales and customer relations on Atlassian. It holds a 4.6★ average from 12 reviews on Atlassian. There is no free plan — compare the paid plans below before installing.
Pros
- No standout positives in the measured data.
Cons
- −Only 12 reviews — the average can still move with a few new ratings
- −No free plan (From $0.5/yr) — evaluation needs a paid plan or a trial
About Discord for Jira & JSM
How Discord for Jira & JSM works
Already on Discord?Add a real task board and ticketing - powered by Jira & JSM - without leaving chat (Jira = task tracking. JSM = help desk/ticketing.)🔄 Day-to-day in Discord: create, search, mention, discuss, assign, move, close tasks.🔔 Alerts: clean cards with diffs, attachments, quick actions; filters keep channels tidy.🎫 Ticketing: open JSM tickets from a Discord form; each request gets a thread; all tracked in Jira.🧵 Threads: from alerts (auto, if enabled) or from the Jira task. Replies sync to the task.⚡ Power moves: slash commands (create/search), “assign me”, previews on mentions; configurable create form.🎛️ Admin control: route by project/channel, choose events, filter by type/labels/users, tune mentions.🤖 Automation-ready: store Discord user/channel/thread IDs on tasks/tickets for Jira Automation & webhooks.🏅 Proven: 1,500+ servers; Discord-Verified.Join our Discord 🤝Questions or ideas? Drop in and say hi - we use the bot daily and reply fast.
Key features
- Get actionable alerts Get clean Discord notifications in channels or DMs with images, attachments, before→after fields, and auto @mentions. Use one‑click buttons to comment, assign, or move status. Filters keep channels tidy. Learn more.
- Open tickets in Discord Stop losing requests in chat. Users submit Jira Service Management tickets from a simple form or directly from Discord message. Each request gets a thread for follow‑up; everything lands in your Jira queue. Learn more.
- Create tasks · work on them · discuss in threads Create tasks with slash commands, then use quick actions on alerts to work on them. Discuss in Discord threads - auto-created (if enabled) or started from the Jira task - all two-way synced with Jira. Learn more.