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#1TOP PICK
Unthread
Customer SupportNot auditedAudit score
Pick if you want feature parity
Strongest fit on feature parity. The most direct functional swap. Shares customer support feature signature, comparable workflows, and a similar audit-score band — switch costs are usually lowest here.
#2RUNNER-UP
InMoment
Customer SupportNot auditedAudit score
Pick if you're cost-sensitive
Wider scope, slightly different focus. Wider feature surface than the source app's focus area. Useful if you're shopping customer support alongside adjacent capabilities you'd otherwise integrate separately.
#3VALUE PICK
New Relic - EU
Customer SupportNot auditedAudit score
Pick if you live in workflows
Established alternative with audit-grade listing. Established option with the rating + review depth to be vendor-evaluated. Best when running this category at scale and you can't afford early-stage product surprises.
