Side-by-side comparison · 24 data points
Journey reduces fraud and call time with fast, secure caller authentication - no questions, no friction, just instant trust and verification.
| Genesys for ZVA | Passkey Caller Authentication by Journey | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
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| Listed | — | — |
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Zoom Virtual Agent integrates with Genesys to enable AI-powered support and seamless agent escalation with the Genesys via chat.
| Metric | Genesys for ZVA | Passkey Caller Authentication by Journey |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 1 |
| Free plan | — | — |
Based on the data on this page, Passkey Caller Authentication by Journey is the stronger choice for most Zoom App Marketplace teams — 5.0★ vs Genesys for ZVA's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Recommended by size: small/early-stage teams who need fast install and low risk should default to Passkey Caller Authentication by Journey; mid-market and enterprise teams with specific feature requirements should evaluate both — Genesys for ZVA's 0-review base may include the workflow context that matches your specific use case better than Passkey Caller Authentication by Journey's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zoom App Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Genesys for ZVA audit • Passkey Caller Authentication by Journey audit
AppRanks cannot separate these two on rating, because neither publishes one. Passkey Caller Authentication by Journey does carry the larger published review base (1 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zoom App Marketplace. Passkey Caller Authentication by Journey has the deeper published review base (1 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Genesys for ZVA typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Passkey Caller Authentication by Journey typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Genesys for ZVA and Passkey Caller Authentication by Journey both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Genesys for ZVA" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
