Side-by-side comparison · 24 data points
Initiate a secure and reliable remote support session directly from your Zoho Desk tickets.
| Zoho Desk with Zoho Assist | Zoho Books Extension for Zoho Mail | |
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| Screenshots | — | — |
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Create/View invoices and estimates for all your contacts without leaving your inbox!
| Metric | Zoho Desk with Zoho Assist | Zoho Books Extension for Zoho Mail |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.1 ★ |
| Total reviews | 1 | ★ 64 |
| Free plan | Yes | Yes |
| Pricing | Free | Free |
| Listed since | Apr 2019 | Feb 2019 |
Based on the data on this page, Zoho Desk with Zoho Assist is the stronger choice for most Zoho Marketplace teams — 5.0★ vs Zoho Books Extension for Zoho Mail's 4.1★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Zoho Desk with Zoho Assist at Free, Zoho Books Extension for Zoho Mail at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage teams who need fast install and low risk should default to Zoho Desk with Zoho Assist; mid-market and enterprise teams with specific feature requirements should evaluate both — Zoho Books Extension for Zoho Mail's 64-review base may include the workflow context that matches your specific use case better than Zoho Desk with Zoho Assist's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zoho Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Zoho Desk with Zoho Assist audit • Zoho Books Extension for Zoho Mail audit
Both Zoho Desk with Zoho Assist and Zoho Books Extension for Zoho Mail offer paid plans only. Zoho Desk with Zoho Assist starts at Free; Zoho Books Extension for Zoho Mail starts at Free. Compare the per-tier features in the Pricing section above before committing.
Zoho Desk with Zoho Assist has the higher average rating (5.0★ from 1 reviews) compared to Zoho Books Extension for Zoho Mail (4.1★ from 64 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Zoho Desk with Zoho Assist holds the higher average rating (5.0★ vs 4.1★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zoho Marketplace. Zoho Books Extension for Zoho Mail has the deeper published review base (64 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Zoho Desk with Zoho Assist typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Zoho Books Extension for Zoho Mail typically suits early-stage and growth-mode teams based on its published review base (64 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Zoho Desk with Zoho Assist and Zoho Books Extension for Zoho Mail both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zoho Desk with Zoho Assist" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.