Side-by-side comparison · 24 data points
Resolve tickets faster by initiating an instant or scheduled remote support session from your Freshdesk tickets.
| Freshdesk with Zoho Assist | Zoho Desk with Zoho Assist | |
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Initiate a secure and reliable remote support session directly from your Zoho Desk tickets.
| Metric | Freshdesk with Zoho Assist | Zoho Desk with Zoho Assist |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 2 | 1 |
| Free plan | Yes | Yes |
| Pricing | Free | Free |
| Listed since | Apr 2019 | Apr 2019 |
Freshdesk with Zoho Assist and Zoho Desk with Zoho Assist are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Freshdesk with Zoho Assist at Free, Zoho Desk with Zoho Assist at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most teams the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zoho Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Freshdesk with Zoho Assist audit • Zoho Desk with Zoho Assist audit
Both Freshdesk with Zoho Assist and Zoho Desk with Zoho Assist offer paid plans only. Freshdesk with Zoho Assist starts at Free; Zoho Desk with Zoho Assist starts at Free. Compare the per-tier features in the Pricing section above before committing.
Freshdesk with Zoho Assist (5.0★, 2 reviews) and Zoho Desk with Zoho Assist (5.0★, 1 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Freshdesk with Zoho Assist does carry the larger published review base (2 vs 1). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zoho Marketplace. Freshdesk with Zoho Assist has the deeper published review base (2 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Freshdesk with Zoho Assist typically suits early-stage and growth-mode teams based on its published review base (2 reviews). Zoho Desk with Zoho Assist typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Freshdesk with Zoho Assist and Zoho Desk with Zoho Assist both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zoho Desk with Zoho Assist" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.