Side-by-side comparison · 24 data points
Resolve tickets faster by initiating an instant or scheduled remote support session from your Freshdesk tickets.
| Freshdesk with Zoho Assist | ServiceNow with Zoho Assist | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
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| Developer | ||
| Listed | ||
| Last updated | — | — |
Instant remote support and screen sharing right from your ServiceNow instance records.
| Metric | Freshdesk with Zoho Assist | ServiceNow with Zoho Assist |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 2 | 0 |
| Free plan | Yes | Yes |
| Pricing | Free | Free |
| Listed since | Apr 2019 | Apr 2019 |
Based on the data on this page, Freshdesk with Zoho Assist is the stronger choice for most Zoho Marketplace teams — 5.0★ vs ServiceNow with Zoho Assist's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Freshdesk with Zoho Assist at Free, ServiceNow with Zoho Assist at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage teams who need fast install and low risk should default to Freshdesk with Zoho Assist; mid-market and enterprise teams with specific feature requirements should evaluate both — ServiceNow with Zoho Assist's 0-review base may include the workflow context that matches your specific use case better than Freshdesk with Zoho Assist's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zoho Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Freshdesk with Zoho Assist audit • ServiceNow with Zoho Assist audit
Both Freshdesk with Zoho Assist and ServiceNow with Zoho Assist offer paid plans only. Freshdesk with Zoho Assist starts at Free; ServiceNow with Zoho Assist starts at Free. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. Freshdesk with Zoho Assist does carry the larger published review base (2 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zoho Marketplace. Freshdesk with Zoho Assist has the deeper published review base (2 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Freshdesk with Zoho Assist typically suits early-stage and growth-mode teams based on its published review base (2 reviews). ServiceNow with Zoho Assist typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Freshdesk with Zoho Assist and ServiceNow with Zoho Assist both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from ServiceNow with Zoho Assist" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.