Side-by-side comparison · 24 data points
| Salesforce CRM | Zoho Desk for Zoho Analytics | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Salesforce CRM | Zoho Desk for Zoho Analytics |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | 1 | ★ 5 |
| Free plan | — | — |
| Pricing | Paid | Paid |
| Built for Shopify | — | — |
| Listed since | Jan 2017 | Feb 2019 |
Salesforce CRM and Zoho Desk for Zoho Analytics are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Salesforce CRM at Paid, Zoho Desk for Zoho Analytics at Paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zoho Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Salesforce CRM audit • Zoho Desk for Zoho Analytics audit
No tracked changes.
Both Salesforce CRM and Zoho Desk for Zoho Analytics offer paid plans only. Salesforce CRM starts at Paid; Zoho Desk for Zoho Analytics starts at Paid. Compare the per-tier features in the Pricing section above before committing.
Salesforce CRM (5.0★, 1 reviews) and Zoho Desk for Zoho Analytics (5.0★, 5 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Salesforce CRM fits better if you prioritize broader integrations; Zoho Desk for Zoho Analytics is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Zoho Marketplace marketplace. Zoho Desk for Zoho Analytics has more onboarding documentation maturity (5 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Salesforce CRM typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Zoho Desk for Zoho Analytics aligns more with early-stage and growth-mode stores (5 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Salesforce CRM and Zoho Desk for Zoho Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Salesforce CRM" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.