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Salesforce CRM vs Zoho CRM
Side-by-side comparison · 24 data points
1. Listing metadata
Field-level data| Salesforce CRM | Zoho CRM | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
Side-by-side comparison · 24 data points
| Salesforce CRM | Zoho CRM | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | ||
| Last updated | — | — |
| Metric | Salesforce CRM | Zoho CRM |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.7 ★ |
| Total reviews | 1 | ★ 9 |
| Free plan | — | — |
| Pricing | Paid | Paid |
| Built for Shopify | — | — |
| Listed since | Jan 2017 | Jan 2017 |
Based on the data on this page, Salesforce CRM is the stronger choice for most Zoho Marketplace merchants — 5.0★ vs Zoho CRM's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Salesforce CRM at Paid, Zoho CRM at Paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Salesforce CRM; mid-market and enterprise merchants with specific feature requirements should evaluate both — Zoho CRM's 9-review base may include the workflow context that matches your specific use case better than Salesforce CRM's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zoho Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Salesforce CRM audit • Zoho CRM audit
Both Salesforce CRM and Zoho CRM offer paid plans only. Salesforce CRM starts at Paid; Zoho CRM starts at Paid. Compare the per-tier features in the Pricing section above before committing.
Salesforce CRM has the higher average rating (5.0★ from 1 reviews) compared to Zoho CRM (4.7★ from 9 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Salesforce CRM fits better if you prioritize rating consistency; Zoho CRM is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Zoho Marketplace marketplace. Zoho CRM has more onboarding documentation maturity (9 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Salesforce CRM typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). Zoho CRM aligns more with early-stage and growth-mode stores (9 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Salesforce CRM and Zoho CRM both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Salesforce CRM" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.