Stylo Assist vs Merge Duplicate Tickets

Try the Copilot trusted by 200+ Zendesk Customers Start your free 14‑day trial today — no credit card required! What Can Stylo Assist Do? Smart Reply Drafts: Generate replies based on your Knowledge Base content, or provide a simple input and Stylo will turn it into a complete, polished response. Info Gathering: Surface relevant articles, past tickets, and macros to help agents efficiently solve customer inquiries. Ticket Summaries: Quickly grasp lengthy issues at a glance. Consistent Tone Management: Ensure responses match your brand voice, follow custom rules, and align with your communication preferences. Real‑Time Translations: Communicate effortlessly with translation for incoming and outgoing messages in any language. E‑Commerce Integrations: Pull in customer order details from Shopify and other platforms. Auto‑Resolve Follow‑ups: Automatically close tickets that were re‑opened by a “thank you” when nothing further is needed. Stylo Workflows: AI‑Powered Replies for Any Scenario Build dynamic templates that match the moment — whether that's automating public replies, suggesting AI‑generated drafts, posting internal notes, or giving agents the flexibility to choose the workflow that fits. Use any combination of fixed text, AI prompts, conditional logic, and Zendesk placeholders. Stylo Workflows are flexible enough to handle repetitive questions, policy nuances, and even edge cases with confidence. Workflows can be shared with all agents, limited to specific groups, or kept personal — giving every team the setup that suits their style. They reduce friction at every step, so your team can move faster and focus on what matters most. Stylo Analytics Get deep visibility into how your team is using Stylo Assist. Track usage by ticket and by agent, monitor paste rates, and measure how many tickets are being automatically resolved. Measure adoption across your team, surface patterns in agent feedback, and understand how Stylo Assist is transforming day‑to‑day support operations. With clear trends and exportable data, it’s easy to share insights, spot opportunities, and prove impact across the org. Learn more at askstylo.com or contact us with questions.

Managing multiple tickets for the same customer issue can be a real headache. Duplicate tickets, scattered conversations, and missed updates lead to inefficiencies that impact both your team's productivity and your customer satisfaction. That's where Swifteq comes in. Our app lets you merge tickets automatically, ensuring your support team stays organized and your customers stay happy. Say goodbye to duplicate tickets and hello to efficiency! No more hunting down related tickets or dealing with messy customer conversations. Features That Simplify Your Support Process ✅ Effortless Ticket Merging Automatically combine duplicate tickets into one, keeping all relevant details and history in one place, saving time and reducing manual errors. ✅ Preserve Ticket History When you merge tickets, all updates, attachments, and conversations are linked seamlessly to the primary ticket, ensuring nothing gets lost. ✅ Customizable Merge Rules Set up rules that fit your workflow. Whether you want to merge tickets from the same customer or combine tickets based on a common identifier in the ticket comment, our ticket merger adapts to your needs ✅ Filter Which Zendesk Tickets to Merge Configure your own exclusions to prevent certain tickets from merging, for instance tickets from internal users or bots. ✅ Merge Entire Backlog If you need to merge multiple backlogs, our team can provide this as an add-on. ✅ Intuitive User Interface Our clean and simple design makes it easy for your team to start merging tickets without the need for extensive training. ✅ Full Zendesk Integration Our merge tickets app integrates directly with Zendesk, making setup and usage a breeze. No complicated installations or steep learning curves—just smooth functionality. Benefits That Boost Your Team’s Performance 💡 Save Valuable Time Free up hours each week by automating the ticket-merging process. Spend less time on admin tasks and more time resolving customer issues. 📈 Improve Team Collaboration Give your agents a clear picture of each customer issue so they can work together more effectively. 💡 Deliver Better Customer Experience No more confusion from fragmented conversations. Customers get clear, cohesive replies that reflect professionalism and care. 📈 Increase Productivity A more efficient workflow means your team can handle more tickets without feeling overwhelmed. 🚀 Faster Response Times By consolidating tickets, your agents can spend less time digging through duplicate cases and more time providing fast, accurate resolutions. 💰 Cost Savings Save on operational costs by reducing the time spent on manual ticket management. Efficiency translates to tangible savings for your business. 😌 Reduced Stress Take the chaos out of ticket management. Our ticket merger app ensures your team has the tools to stay organized and stress-free. 🧠 Simplify Workflows Eliminate confusion caused by duplicate tickets and create a more organized support system. How Does the Merge Duplicate Tickets App Work? The app uses a Zendesk trigger & webhook pair to get notified of new tickets. Checks if a new ticket is a duplicate according to your configured criteria. Automatically merges the ticket so your agents don't have to. You can also merge and reduce your entire backlog of tickets as a once-off service. Need a custom setup? You can implement any auto-merging logic that fits your use case (i.e. merge tickets from different email addresses that mention the same phrase) Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Merge Duplicate Tickets is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Data Privacy: Merge Duplicate Tickets processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps Ready to Bring Your Zendesk Workflow to the Next Level? Try the Merge Duplicate Tickets App Today and Experience the Difference!