Rdentify vs Auto Remove Attachments

From gaming to law, and financial services to utilities, it is imperative that businesses do everything they can to ensure consumers are protected from financial and contractual harm, whilst maintaining commercial success and happy customers. Rdentify brings together state-of-the-art machine learning, and linguistics technology to provide customer protection by identifying signs of vulnerable customers during customer interactions and flagging them to Customer Support agents in real time within Zendesk. Rdentify also analyses customer sentiment, our Customer Frustration score, together with our conversation tagging system assists businesses to properly understand the source of customer frustration and allows for more informed QA of Customer Support Agents. Breakdown customer conversations by types and set your own tags such as litigation threat, debt, financial harm, closure requests, deposit issues etc and view all this information within your existing Zendesk integration. Customers also gain access to the Rdentify User interface which allows for real time monitoring of all Live Chat, bot, or email conversations on one screen, so Customer Support management and Compliance teams can stay on top of the risk. All customer conversations and scores are viewable within the customer dashboard as are all Customer Agent conversations and scores.

Are attachments cluttering your Zendesk tickets, increasing storage usage, and potentially exposing your organization to unnecessary risks? Swifteq’s Auto Remove Attachments app offers an effortless solution to reduce storage usage, avoid high bills, and safeguard your organization by removing malicious files. By automatically redacting and deleting unused attachments, you can ensure compliance with GDPR regulations, protect sensitive information, and maintain an efficient, organized workflow. Features That Improve Your Activity ✅ Bulk Attachment Removal Quickly delete attachments of multiple tickets at once, saving you time and effort. ✅ Selective Deletion Need to keep certain files? No problem. Remove only what you don’t need, preserving important attachments for future reference. ✅ Automated Redaction Set up automations to delete attachments from tickets automatically in the backend without interfering with the active workflow. ✅ Top-Tier Security Your data is safe with us. All operations follow strict security protocols to protect sensitive information. ✅ Automated Cleanup Options Set up automated schedules to redact and delete attachments so you never have to worry about manual cleanup again. ✅ One-Click Integration Setting up is a breeze! Connect Auto Remove Attachments with Zendesk in just a few minutes. You have two options to work with Auto Remove Attachments: Setup automation to delete attachments from tickets Redact tickets automatically and remove their attachments moving forward. Redact attachments after the tickets are closed. Redact files from tickets in your backlog: new, open, pending, or solved tickets. Set up your own list of file extensions allowed. Run tasks to bulk delete attachments from open or closed tickets Include or exclude from removal based on ticket status, creation period, and ticket tags. Remove based on attachment file types. Run deletion tasks in the background without affecting your current work in Zendesk. Benefits You’ll Highly Appreciate 📂 Save Storage Space Unnecessary attachments can take up a lot of room. Free up space to keep your Zendesk system running smoothly and efficiently. 🚀 Boost Team Productivity Streamline your team’s workflow by eliminating time spent managing attachments manually. 📈 Better Ticket Organization Decluttered tickets make it easier for your team to stay organized and streamline communication. 🌟 Enhance Customer Experience Faster, cleaner ticket management means quicker resolutions and happier customers. ✨ GDPR Compliance Comply with data protection regulations in force without extra work and supplementary costs. 🔍 Safe Digital Environment Keep your organization safe from malicious files. 💰 Cost Savings Eliminates manual tasks, saving you precious resources and reducing operational costs. Get started in few easy steps. Check out our help center for more guidance. Click the Install button to install the application in Zendesk. Once the app is installed, open it from the left-side navigation menu in Zendesk. Create a new Swifteq account from the app's page: learn how Authorize the app to access your Zendesk account via the API: learn how Configure the auto-redact criteria & filters or run attachment removal tasks: learn how Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Auto Remove Attachments App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Don’t let unnecessary attachments slow your business down! 👉 Get started with Auto Remove Attachments and experience the difference for yourself. Clean, simple, and effective attachments management is just a click away! Data Privacy: Auto-Remove Attachments processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps