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Field-level data| KMS AI | Escalation Copilot by Pluno | |
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| KMS AI | Escalation Copilot by Pluno | |
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| Screenshots | images | images |
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Free Copilot for Escalations to Jira and Slack - Syncing Support, Dev, and Customer
| Metric | KMS AI | Escalation Copilot by Pluno |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 17 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free |
Based on the data on this page, Escalation Copilot by Pluno is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs KMS AI's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: KMS AI at Free to install, Escalation Copilot by Pluno at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Escalation Copilot by Pluno; mid-market and enterprise support teams with specific feature requirements should evaluate both — KMS AI's 0-review base may include the workflow context that matches your specific use case better than Escalation Copilot by Pluno's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: KMS AI audit • Escalation Copilot by Pluno audit
No tracked changes.
Both KMS AI and Escalation Copilot by Pluno offer paid plans only. KMS AI starts at Free to install; Escalation Copilot by Pluno starts at Free. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. Escalation Copilot by Pluno does carry the larger published review base (17 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Escalation Copilot by Pluno has the deeper published review base (17 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
KMS AI typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Escalation Copilot by Pluno typically suits early-stage and growth-mode teams based on its published review base (17 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. KMS AI and Escalation Copilot by Pluno both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from KMS AI" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.