Stylo Scribe vs Macros Reporting and Management

Power-up your Help Center with Stylo’s AI in Zendesk Using the GPT technology from OpenAI, Stylo Scribe enables you to craft comprehensive help center articles directly from your ticket comments. Ensuring that each piece is relevant, informative, and on-brand. Key Features: Generate new help center articles based on ticket comments Control and customize content generation to stay on-brand at the length you want Localize/translate new and existing articles into any language Comprehensive Scorecard evaluates your help center and provides improvement suggestions View and insert links to existing knowledge base articles with one click AI-Powered Article Generation Leveraging your ticket comments, Stylo Scribe generates detailed help center articles at the click of a button. Ensure your content aligns perfectly with your brand’s voice with adjustable settings for tone, style, length, and custom descriptors. Word and phrase blacklists allow you to filter out unwanted language. Multilingual Localization Break language barriers by localizing articles into various languages. Stylo Scribe effortlessly fills the gaps in your help center, making sure no customer is left without support in their native language. Comprehensive Scorecard Evaluate your help center's performance with an insightful Scorecard. This feature assesses multiple metrics, including readability, article length, missing translations, and problematic phrases, providing you with a clear picture of where your content stands and where it can improve. Why choose Scribe? Enhanced Efficiency: Rapidly generate high-quality content, reducing the time and effort spent on manual article writing. Consistent Quality: Ensure a consistent tone and style across all help center articles. Global Reach: Expand your support to a global audience with seamless translation capabilities. Data-Driven Insights: Make informed decisions to enhance your help center's effectiveness and customer satisfaction. Learn more at askstylo.com Privacy Policy

Manage, audit, and improve your Zendesk macros Macros Reporting and Management gives Zendesk admins and CX leaders one place to understand macro performance, organize large macro libraries, track changes, and safely recover from mistakes. Turn reporting insights into action without relying on spreadsheets, one-by-one edits, or custom scripts. Manage your macro library at scale With Macros Management, you can: Find and organize macros quickly across brands, groups, categories, status, usage, labels, and other attributes. Bulk edit macros to update titles, access, status, and multiple macro actions in one controlled flow. Bulk reorder macros across multiple pages, with filters applied, instead of rearranging macros one at a time. Save the current table setup as custom views, or use predefined views to find unused, low-impact, outdated, or recently changed macros. See exactly when each macro was last used. Use custom labels to mark macros for review, cleanup, approval, or deprecation. Activate, deactivate, label, delete, and update macros in bulk. Export macros for audits, cleanup projects, backups, or large-scale reviews. Keep deleted macros visible for review instead of losing their context immediately. Track every change with macro history See how each macro has changed over time with a clear, readable history. Review when a macro was created, updated, reordered, deleted, restored, or rolled back. See who made the change and whether it came from Zendesk or Macros Reporting and Management. Compare changes to comments, tags, ticket fields, access rules, status, and other macro actions. Add an optional reason when making changes through the app. Keep a reliable audit trail for governance, troubleshooting, and internal reviews. Recover deleted macros and roll back changes Fix mistakes without losing visibility into what happened. Restore a deleted macro as a new Zendesk macro, with validation and a preview before anything is created. Navigate between the original deleted macro and its restored copies. Roll back an existing macro to any earlier version while keeping the same Zendesk macro ID. Preview the exact changes before rollback, including comments, tags, ticket fields, title, access, and active state. Preserve the full history chain — rollback creates a new latest version instead of removing newer history. Built-in safety checks prevent stale updates, duplicate submissions, invalid references, and unsafe retries. Understand macro performance and adoption Use detailed reporting to identify productivity gaps and improve how agents work with macros. Discover usage trends and adoption patterns across teams and agents. Spot cherry-picking and identify knowledge gaps through agent-level macro usage. Find unused or underused macros and prioritize cleanup. Identify high-impact macros that need attention based on One-Touch Rate and Satisfaction Rate. Drill into individual macros to understand their performance in more detail. Connect reporting data directly to management actions. Macros Management, macro history, deleted-macro recovery, and rollback are available as part of the Pro plan. Reporting capabilities are available on other paid plans; advanced management and versioning features require Pro. Getting started Start with a free 14-day trial. No credit card required. Cancel by uninstalling the app. Get 50% off your first month. Restrict access to specific Zendesk groups or roles (see how here). Macros Reporting and Management uses pay-as-you-go billing. Pricing details: https://pythia.cc/pricing/report Privacy Policy | Terms of Service