Out of Office vs Analytics

This app tracks the availability of all agents in the account. It updates all pending, on-hold, and solved tickets with a tag when an agent is unavailable. Optionally this can be extended to open tickets as well. This allows business rules to be created which act on ticket updates when an agent is unavailable. The app will install a default rule which unassigns tickets which have unavailable assignees when they are set to status "open". The app can also prevent manual assignment of tickets to an unavailable agent. For additional information and feedback, see the app documentation and submit feature requests. By enabling this app, you agree to the Built by Zendesk Terms of Use.

Mixpanel is the most advanced analytics platform for mobile & web. It helps businesses grow by helping them understand how their users behave and use their products by tracking actions people take rather than page views. The Mixpanel app for Zendesk enables your support agents to close tickets faster by supplying them with key information about your customer in the ticket sidebar. Take the guesswork out of support Import user profiles from Mixpanel Import activity feeds from Mixpanel ***NEW - The app is now available for Zendesk Chat!