Merge Duplicate Tickets vs Birdie Screen Recording

Birdie is trusted by 2,500+ leading support teams. Help customers show their issues instead of explaining them - and empower your team to resolve complex tickets 7x faster. Here is how: SCREEN RECORDING Request Screen Recordings from Customers Skip the back-and-forth. Enable customers to record their screens to show issues instead of explaining them via text or live calls. Capture Console Logs and Network Requests Automatically collect console logs, network activity, device details, and session metadata to equip your developers and Level 2 agents with the insights they need for faster troubleshooting. Integrate Birdie into every Zendesk Workflow From ticket forms to auto-replies, agent signatures, macros, and AI agents - Birdie integrates seamlessly into every Zendesk workflow. Send Screen Recordings to Customers Deliver crystal-clear guidance by sharing screen recordings with your customers. Birdie SDK Embed Birdie recorder seamlessly into your product through any button, link, or element, and receive recordings directly in Zendesk. WHY TEAMS LOVE BIRDIE No Downloads Required: Customers record instantly - no installs, no hassle. Custom Branding: Ensure a polished, branded experience. Hide Sensitive Data: Automatically blur sensitive information for compliance and trust. Enterprise-Grade Security: Includes SAML SSO, on-premise options, and customizable data retention policies. Proven Results: +60% faster resolutions, -35% escalations, and +20% Customer Effort Score. PRIVACY & DATA HANDLING Birdie is designed with security and privacy in mind. Data Collected Birdie collects ticket identifiers, customer name and email, and agent name and email, as well as screen recordings, console logs, network requests, and technical metadata (such as browser, device, and session information). Purpose of Processing This data is used solely to associate recordings with the correct Zendesk ticket and participants, and to help support and engineering teams diagnose and resolve issues faster. Access & Security Data is only accessible to authorized users within your organization. Birdie implements industry-standard security measures including encryption in transit and at rest. Data Control You retain full control over your data, including the ability to manage retention policies and delete recordings when needed. For more information, please review our Privacy Policy: https://www.birdie.so/legal#PrivacyPolicy Birdie makes ticket resolution easier, faster, and more efficient for both customers and agents. Learn more at https://birdie.so. For support, visit our Help Center: https://docs.birdie.so/birdie-docs/helpdesk/zendesk/flows or email [email protected].

Managing multiple tickets for the same customer issue can be a real headache. Duplicate tickets, scattered conversations, and missed updates lead to inefficiencies that impact both your team's productivity and your customer satisfaction. That's where Swifteq comes in. Our app lets you merge tickets automatically, ensuring your support team stays organized and your customers stay happy. Say goodbye to duplicate tickets and hello to efficiency! No more hunting down related tickets or dealing with messy customer conversations. Features That Simplify Your Support Process ✅ Effortless Ticket Merging Automatically combine duplicate tickets into one, keeping all relevant details and history in one place, saving time and reducing manual errors. ✅ Preserve Ticket History When you merge tickets, all updates, attachments, and conversations are linked seamlessly to the primary ticket, ensuring nothing gets lost. ✅ Customizable Merge Rules Set up rules that fit your workflow. Whether you want to merge tickets from the same customer or combine tickets based on a common identifier in the ticket comment, our ticket merger adapts to your needs ✅ Filter Which Zendesk Tickets to Merge Configure your own exclusions to prevent certain tickets from merging, for instance tickets from internal users or bots. ✅ Merge Entire Backlog If you need to merge multiple backlogs, our team can provide this as an add-on. ✅ Intuitive User Interface Our clean and simple design makes it easy for your team to start merging tickets without the need for extensive training. ✅ Full Zendesk Integration Our merge tickets app integrates directly with Zendesk, making setup and usage a breeze. No complicated installations or steep learning curves—just smooth functionality. Benefits That Boost Your Team’s Performance 💡 Save Valuable Time Free up hours each week by automating the ticket-merging process. Spend less time on admin tasks and more time resolving customer issues. 📈 Improve Team Collaboration Give your agents a clear picture of each customer issue so they can work together more effectively. 💡 Deliver Better Customer Experience No more confusion from fragmented conversations. Customers get clear, cohesive replies that reflect professionalism and care. 📈 Increase Productivity A more efficient workflow means your team can handle more tickets without feeling overwhelmed. 🚀 Faster Response Times By consolidating tickets, your agents can spend less time digging through duplicate cases and more time providing fast, accurate resolutions. 💰 Cost Savings Save on operational costs by reducing the time spent on manual ticket management. Efficiency translates to tangible savings for your business. 😌 Reduced Stress Take the chaos out of ticket management. Our ticket merger app ensures your team has the tools to stay organized and stress-free. 🧠 Simplify Workflows Eliminate confusion caused by duplicate tickets and create a more organized support system. How Does the Merge Duplicate Tickets App Work? The app uses a Zendesk trigger & webhook pair to get notified of new tickets. Checks if a new ticket is a duplicate according to your configured criteria. Automatically merges the ticket so your agents don't have to. You can also merge and reduce your entire backlog of tickets as a once-off service. Need a custom setup? You can implement any auto-merging logic that fits your use case (i.e. merge tickets from different email addresses that mention the same phrase) Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Merge Duplicate Tickets is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Data Privacy: Merge Duplicate Tickets processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps Ready to Bring Your Zendesk Workflow to the Next Level? Try the Merge Duplicate Tickets App Today and Experience the Difference!