Side-by-side comparison · 24 data points
Communicate in 100+ languages using your existing ticking application.
| Unbabel for Zendesk Support | Lionbridge Smart Connect | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
Get fast, native-quality translations of your tickets while lowering your costs.
| Metric | Unbabel for Zendesk Support | Lionbridge Smart Connect |
|---|---|---|
| Rating | ★ 4.0 ★ | 3.0 ★ |
| Total reviews | ★ 143 | 4 |
| Free plan | Yes | Yes |
| Pricing | Free to install | Free to install |
Based on the data on this page, Unbabel for Zendesk Support is the stronger choice for most Zendesk Marketplace support teams — 4.0★ vs Lionbridge Smart Connect's 3.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Unbabel for Zendesk Support at Free to install, Lionbridge Smart Connect at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Unbabel for Zendesk Support has the larger user base (143 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Lionbridge Smart Connect's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Unbabel for Zendesk Support; mid-market and enterprise support teams with specific feature requirements should evaluate both — Lionbridge Smart Connect's 4-review base may include the workflow context that matches your specific use case better than Unbabel for Zendesk Support's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Unbabel for Zendesk Support audit • Lionbridge Smart Connect audit
| Keyword | Unbabel for Zendesk Support | Lionbridge Smart Connect |
|---|---|---|
| languages | Not ranked | #1 |
No tracked changes.
Both Unbabel for Zendesk Support and Lionbridge Smart Connect offer paid plans only. Unbabel for Zendesk Support starts at Free to install; Lionbridge Smart Connect starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Unbabel for Zendesk Support has the higher average rating (4.0★ from 143 reviews) compared to Lionbridge Smart Connect (3.0★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Unbabel for Zendesk Support holds the higher average rating (4.0★ vs 3.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Unbabel for Zendesk Support has the deeper published review base (143 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Unbabel for Zendesk Support typically suits early-stage and growth-mode teams based on its published review base (143 reviews). Lionbridge Smart Connect typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Unbabel for Zendesk Support and Lionbridge Smart Connect both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Lionbridge Smart Connect" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
