Escalation Copilot by Pluno vs Translation by Lingpad

Overview Pluno manages escalations for you; one click escalates tickets from Zendesk to Jira or Slack with all context to jump in and resolve the issue. Get a smart summary auto-generated from a customizable template with context intact, enabling immediate action by the receiving team. Auto-update customers, without manually tracking Jira or Slack, boosting efficiency, reducing missed updates, and improving response times and satisfaction. Why Support Teams and Customers Love It? Manual escalations now happen instantly, full context upfront, feedback flows back into Zendesk, and customers stay in the loop with periodic progress updates. What's Included 1-Click Escalation to Jira or Slack Send tickets directly from Zendesk to Slack or Jira with all necessary context filled in, no manual effort required. Automated Ticket Summaries Based On Custom Escalation Templates Pluno gathers key details, prior troubleshooting steps, and relevant information into a clean, consistent format tailored to your workflows. Bi-directional Communication Sync Whenever there's a relevant update on Jira/Slack, Pluno adds an internal comment on Zendesk and generates a suggested message for updating the customer. Likewise, any new replies from the customer are synced back to the escalated issue, keeping the escalation team in the loop. AI Workflows for Escalation Rules Define rules in plain language. For example, auto-nudge the escalation team if no update within a set time, or block updates like timelines from ever reaching customers. Success Stories Explore more success stories. Security & Compliance Detailed security and data protection policies. FAQs Is Pluno free to use? For now, Pluno is free with all features included. Is there a limit to how many tickets I can escalate and manage with Pluno? Pluno supports unlimited ticket escalations and management simultaneously. Which support channels does Pluno work with? Supports escalations from email and web widget conversations. Do I need technical skills to set up or use Pluno? Setup takes under 10 minutes, and everything is customizable in plain text with no coding required. Support & Maintenance Reach us via our website, or email. Your call. Fast response times: within a few hours Onboarding help is available Weekly feature updates and improvements Follow our changelog This app requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.

Lingpad is the only AI-powered messaging translation tool that can contextualize your support ticket translations. By adding your brand context, your agents can translate to-and-fro customer conversations and reply with contextually aware responses. Our Zendesk translation app uses nuanced AI algorithms that offer human-accurate translation for faster ticket handling and first-contact resolution. Join the ranks of the top CX teams that are already using Lingpad and have rated us 5/5 stars. Don't miss out on the opportunity to deliver exceptional multilingual support and elevate your customer experience. Key Features of Lingpad's Zendesk Translation App Lingpad offers the following features that fit your human-first support team: 🤖️ AI-Powered Translation: Lingpad AI keeps the human element at the center to ensure your translations are accurate and never lose their meaning or essence. 💡 Contextualized Translation: Provide Lingpad with your business, industry, target audience, and other data to generate context-aware, relevant translations of your tickets in 120+ languages. 💥 Auto-langauge Detection: Auto language detection will enable your agents with accurate message translation from source to the target language and respond to customers in their native language in real-time. 🎭 Sentiment Detection: Our AI systems will analyze the sentiments from email tickets you receive from customers, allowing you to respond appropriately. 🔌 No-code Integration & Intuitive UI: Lingpad's intuitive UI makes it easy to set up automation and seamlessly install and integrate it with Zendesk; NO CODING or technical expertise required. 📈 Advanced Analytics: Get detailed analytics about your multilingual interactions. Track important metrics, compare data, and make informed decisions about your multilingual customer support strategy. Key Benefits of Lingpad Translation App Lingpad is one of the best translation apps that combines the power of human and artificial intelligence for translations. Here are some more benefits: 🎭 Retain Cultural Nuances: Our translation app for Zendesk offers glossary, tone-of-voice, translation memory, and brand context feature that help retain the human element and cultural nuances during the translation. 💰 Pay-as-You-Grow Pricing: Our pricing plans are tailored to fit your needs. Select any plan and enjoy the flexibility of the “Pay As You Grow” model and scale your multilingual support as and when needed. ⏱️ Boost Agent Productivity: Skip the manual translation and integrate Lingpad for automatic, human-first AI translation for faster ticket resolutions. You can also add known languages for your agents and take their productivity to the next level. 🤝 PII Protection: Lingpad includes measures to curb the exposure of sensitive, personal identifiable information with the translation preview mode and helps you ensure it is kept safe. 💼 Guaranteed Security and Privacy: Ensuring the security and privacy of your clients is central for Lingpad. We are an ISO 27001 certified company and comply with GDPR's international data security and privacy regulations. Want to Witness Lingpad in Action? Impressed with what Lingpad offers? Want to take next steps? Watch this demo video for the step-by-step process to install, integrate, and translate your support tickets. You can also read through the step-by-step process of getting started with the Lingpad app for Zendesk. Check out the product tour here to see how the Lingpad app works within the Zendesk platform. How Lingpad App Works with Zendesk for Translation? Install the Lingpad app for Zendesk and create an integration project on the Lingpad platform. Once done, open any multilingual ticket for Lingpad to auto-detect the language and instantly translate the message to the agent's preferred language. You can either use a public reply or the internal note to respond. Click the Lingpad icon when using a public reply or enter your response starting with an exclamation mark in an internal note and click on submit. Lingpad will localize your response from the public reply or internal note and send the translated message to the customer. You can change the detected language from the settings or add known or preferred languages that your agents speak from the Lingpad dashboard. Pricing Lingpad offers a 7-day free trial with 10,000 AI credits to translate your support messages. For more pricing information, visit here. Support If you still have any questions or need assistance with Lingpad's Zendesk translation app, email us at [email protected] and we'll get back to you as soon as possible.