CloudTalk for Support vs Apple + ChatGPT AI assistant By Saasly

CloudTalk for Support This extension is available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition. Learn more here. Why Choose CloudTalk + Zendesk? Connect with customers effortlessly. CloudTalk’s integration with Zendesk helps support teams deliver more personal calls. With 160+ international numbers and 70+ advanced features—including call flow designer, workflow automation, and real-time data sync—your teams stay focused on customers, not admin tasks. Every inbound call, outbound call, missed call, voicemail, and SMS is automatically logged as a structured Zendesk ticket — with call direction, duration, agent name, recording link, and AI-generated insights included. No manual entry. No missed interactions. Click-to-Call from Any Ticket or Contact With the CloudTalk CTI installed, agents call customers in one click from any Zendesk ticket or contact profile. When an inbound call arrives, the CTI automatically opens the matching Zendesk contact and their most recent ticket history — so agents know who's calling before they pick up. AI Insights in Every Zendesk Ticket When Conversation Intelligence is enabled, CloudTalk automatically transcribes calls, analyzes sentiment, provides a call summary and detects key topics so you can review conversations faster and coach your team effectively. CloudTalk automatically exports AI insights directly into your Zendesk tickets after each call. Your agents have full context before responding. Your support managers see trends across tickets without opening a separate tool. How CoachHub increased productivity using CloudTalk and Zendesk SMS in Zendesk Send and receive SMS directly in Zendesk. Every inbound and outbound SMS is automatically created as a Zendesk ticket with full message content, direction, agent name, and number logged. VoiceAgent Calls Take automation further with CloudTalk AI Voice Agents. These AI agents can answer routine inquiries, pre-qualify callers, collect information, or send follow-ups—so your team can focus on complex cases. When needed, AI Voice Agents seamlessly escalate calls to your human agents. AI Voice Agent calls are automatically logged as Zendesk tickets. You can define what structured data the VoiceAgent should extract during the conversation — and that information is written to the ticket alongside standard call data. How Circle Gym Got 150% More Bookings with AI Voice Agents Save Time with Analytics and Automation Workflow Automation Use triggers to automate ticket creation, update statuses, and streamline post-call workflows. All activities sync in real time between CloudTalk and Zendesk. Advanced Analytics Track metrics like average wait times, abandoned call rates, and team performance to optimize operations and deliver a better customer experience. Custom Field Mapping for Zendesk Explore CloudTalk call data can now be mapped directly to Zendesk ticket fields, making it possible to report on calls inside Zendesk Explore. Call details like agent, duration, direction, and recordings are written into ticket fields you choose — so you can build reports in Zendesk Explore and act on call and ticket insights in one place. Call Flow Designer Set up intelligent call flows, routing rules, and IVR menus tailored to your business needs—all inside CloudTalk. Ready to get started? Set up the CloudTalk + Zendesk integration in just a few clicks — no technical expertise required. 👉 Schedule a demo with our team Data Disclosure CloudTalk for Zendesk Support exchanges contact details, ticket metadata and tags, SMS messages, and call recordings, transcriptions, and notes with your Zendesk account. This data is used to sync communications, auto-log calls and messages as tickets, and keep contact records current between platforms. See our Privacy Notice for full details. Check out the video below for a quick tutorial:

Saasly is an iPaaS integration organisation and we specialise in creating custom and marketplace apps for help desk, chat, and much more. This Apple + ChatGPT AI assistant is Saasly developed to handle your multiple apps for Apple Store reviews and ratings within Zendesk and it helps you to streamline your customer support process by seamlessly converting all customer inquiries from the Apple Store into Zendesk tickets, ensuring efficient management. Feel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at [email protected] . Apple AI feature Multiple apps from the App Store can be managed within a Zendesk account. Agents and administrators can configure settings to handle customer reviews and star ratings effectively. Administrators have the flexibility to enable or disable specific apps and choose the rating range (1-5 stars) for which tickets should be generated. Transform every customer review and rating into a Zendesk ticket. Agents to respond to them directly from Zendesk. This streamlines agent productivity, eliminating the need to navigate outside of Zendesk. Automatic and efficient ticket assignment to various groups or roles is based on the configurations set by administrators within Zendesk. A single-view dashboard offers analytical data, including the total number of reviews, the overall count of apps listed in app stores, and month-wise graphical representations. ChatGPT enables users to:- Provide personalized responses to customers based on ticket descriptions, and conversations. - Generate responses from ticket summaries in a matter of seconds. - Deliver error-free responses with correct grammar and spelling. - Respond to customers in a formal or casual tone. - Utilize the Playground option to create flexible prompt responses. - Choose to send responses as public replies or add them as internal notes. - Copy responses to the clipboard for future use.