Merge Duplicate Tickets vs Video and Cobrowse for Support by Blitzz

Blitzz provides a user friendly, feature rich solution for remote video inspections, live video customer support, and cobrowse — without a customer app download. Support techs can remotely see a customer's equipment, diagnose and solve issues, markup images and collaborate on solutions. Blitzz Cobrowse for Zendesk integrates right inside your Zendesk interface and lets you instantly see what your customers see on your website or Mobile App in real time and guide them through forms, orders and more. Both Video Support and Cobrowse are available inside the same Blitzz app. When both are enabled, agents switch between them using the top tabs on the ticket sidebar. Administrators can enable or disable each capability independently and choose which tab opens by default. Functionality Video Support High-resolution image capture from live video Time-stamped images with GPS locations Image markup, zoom and OCR text extraction Screenshare, pointer and network quality display Session history per ticket — recordings, files and AI-generated call summaries Integrations with other applications and much more... Cobrowse Single-click cobrowse with no customer app required Session Replay and Enterprise Grade Security Computer and Mobile Co-browse Live visitor list with device detection, plus Enter Code to join a session Session History Every video session created from a ticket is listed under the History sub-tab in Video Support. Open any session to view details, agent notes, captured images, in-app recording playback, chat attachments and OCR extracts, plus an AI-generated call summary with full transcript. How it works Agents use the Zendesk integration to send an SMS, Email or WhatsApp invite and start a video call — no customer app download. Images and artifacts are saved back to the Zendesk ticket. For Cobrowse, agents open the Cobrowse tab to see connected devices for the current ticket, or join via a code the customer shares. Use Cases Banking, Insurance, Telecom, Retail, Utilities, Travel & Hospitality, and Field Service & Warranty — for account management, claims processing, plan selection, guided billing, bookings and remote diagnosis. Start your free trial here. Privacy Notice Data Accessed: Agent email, name and role; Zendesk subdomain; ticket ID, context and tags for Cobrowse device identification. Data Used: Agent credentials sent to Blitzz servers for authentication; session images and notes written back to Zendesk tickets. Data Stored: OAuth tokens for the secure Blitzz–Zendesk connection. For more details: Privacy Policy

Managing multiple tickets for the same customer issue can be a real headache. Duplicate tickets, scattered conversations, and missed updates lead to inefficiencies that impact both your team's productivity and your customer satisfaction. That's where Swifteq comes in. Our app lets you merge tickets automatically, ensuring your support team stays organized and your customers stay happy. Say goodbye to duplicate tickets and hello to efficiency! No more hunting down related tickets or dealing with messy customer conversations. Features That Simplify Your Support Process ✅ Effortless Ticket Merging Automatically combine duplicate tickets into one, keeping all relevant details and history in one place, saving time and reducing manual errors. ✅ Preserve Ticket History When you merge tickets, all updates, attachments, and conversations are linked seamlessly to the primary ticket, ensuring nothing gets lost. ✅ Customizable Merge Rules Set up rules that fit your workflow. Whether you want to merge tickets from the same customer or combine tickets based on a common identifier in the ticket comment, our ticket merger adapts to your needs ✅ Filter Which Zendesk Tickets to Merge Configure your own exclusions to prevent certain tickets from merging, for instance tickets from internal users or bots. ✅ Merge Entire Backlog If you need to merge multiple backlogs, our team can provide this as an add-on. ✅ Intuitive User Interface Our clean and simple design makes it easy for your team to start merging tickets without the need for extensive training. ✅ Full Zendesk Integration Our merge tickets app integrates directly with Zendesk, making setup and usage a breeze. No complicated installations or steep learning curves—just smooth functionality. Benefits That Boost Your Team’s Performance 💡 Save Valuable Time Free up hours each week by automating the ticket-merging process. Spend less time on admin tasks and more time resolving customer issues. 📈 Improve Team Collaboration Give your agents a clear picture of each customer issue so they can work together more effectively. 💡 Deliver Better Customer Experience No more confusion from fragmented conversations. Customers get clear, cohesive replies that reflect professionalism and care. 📈 Increase Productivity A more efficient workflow means your team can handle more tickets without feeling overwhelmed. 🚀 Faster Response Times By consolidating tickets, your agents can spend less time digging through duplicate cases and more time providing fast, accurate resolutions. 💰 Cost Savings Save on operational costs by reducing the time spent on manual ticket management. Efficiency translates to tangible savings for your business. 😌 Reduced Stress Take the chaos out of ticket management. Our ticket merger app ensures your team has the tools to stay organized and stress-free. 🧠 Simplify Workflows Eliminate confusion caused by duplicate tickets and create a more organized support system. How Does the Merge Duplicate Tickets App Work? The app uses a Zendesk trigger & webhook pair to get notified of new tickets. Checks if a new ticket is a duplicate according to your configured criteria. Automatically merges the ticket so your agents don't have to. You can also merge and reduce your entire backlog of tickets as a once-off service. Need a custom setup? You can implement any auto-merging logic that fits your use case (i.e. merge tickets from different email addresses that mention the same phrase) Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Merge Duplicate Tickets is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Data Privacy: Merge Duplicate Tickets processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps Ready to Bring Your Zendesk Workflow to the Next Level? Try the Merge Duplicate Tickets App Today and Experience the Difference!