Help Center Translate vs KantanStream for Zendesk Support

KantanStream for Zendesk Support The simplest way to provide multilingual support ticket translation for your business. The AI solution that works with your agents. Today’s consumers engage through digital channels, looking for that personalised CX, looking to build brand loyalty. Generation Z and Millennials who are always looking for that personal customer experience and are willing to pay more for that experience. But if we are not speaking their native language how do we provide that. Translate and engage with your customers with the authenticity of a native speaker KantanStream removes the language barrier, providing multilingual translations and transforms your best agents into super agents, allowing your talented agents answer tickets from anywhere in the world, no matter what the language with the authenticity of a native speaker. With KantanStream your agents with domain knowledge expertise can now offer that expertise in a multilingual support environment to your customer with simple, seamless translation Key Benefits Neural Machine Translation engines working alongside a community of post-editors to provide multilingual translations with the authenticity of a native speaker Improve operational efficiencies and increase CSAT by engaging with customers in their native language. Continuous improvement – post edited improvements are used to fine-tune future machine translated texts, allowing the NMT process to continuously learn and improve future translations. Hire for skills not just for language. Build a team of agents with domain knowledge expertise and create a successful, fluid, and more productive team. Key features KantanStream’s API plugs into you Zendesk workflow, supporting your current process and adding multilingual functionality. Always on translation service working with your agents 24/7 Skynet is fully GDPR compliant, automatically detecting and redacting sensitive data to protect your customers’ privacy. Customer support is the future of brand loyalty, Contact Centres are the Customer Experience Hubs of the future, KantanStream is the future of multilingual support for your business. KantanStream for Zendesk Support requires an account and subscription. Contact us now to learn how KantanStream can enhance your customer support. Go to our website or email <[email protected]. How to use KantanStream Translating your response to a client's language: i). Open the ticket you want to respond to and select the response to be an Internal Note ii). In order to send your response to KantanStream, type #Skynet and on a new line, type your resonse. iii). Once you are done, hit the Submit button as you normally would submit a ticket response. The response has now been sent to KantanStream for translation. Translating client messages to your language: i). Click the Translate Client Messages button in KantanStream app on the ticket side-bar. The client messages will been sent to the KantanStream platform for translation and the ticket conversation will be updated once it is done.

Does your business serve a global audience? Then your Help Center should, too! Meet Swifteq’s Help Center Translate, an AI-powered translation app designed specifically to make your Help Center multilingual—quickly, accurately, and effortlessly. No more juggling between platforms, hiring expensive translators, or losing potential customers due to language barriers. With our app, you can unlock a truly global customer support experience and make every customer feel at home. Features that make Help Center Translate a must-have ✅ Automatic and Accurate Translations Support your customers in their native language by translating articles to and from any modern language. ✅ Multi-Language Support Translate into over 50 languages, from Spanish to Japanese, and cater to a truly global audience. ✅ Bulk Translate Multiple Articles Accelerate your localization process by translating multiple articles into one or more languages simultaneously. With just a few clicks, you can manage even the largest translation projects efficiently. ✅ Maintain Formatting Our translations preserve the original HTML formatting of your articles, including links, images, and headings, ensuring consistency across all languages. ✅ Partial Translation for Updates Efficiently translate only the newly changed sections of your articles, avoiding the need to re-translate entire content for minor updates. ✅ Custom Glossary Integration Upload your own glossary to incorporate specialized terminology consistently throughout your help center, ensuring translations align with your brand's language. ✅ Real-Time Updates Automatically sync new content and updates, ensuring your translated Help Center is always up to date. ✅ One-Click Integration Connect Swifteq to your Zendesk Help Center with just one click. No coding or technical setup required! Secure and Reliable Your data is safe with us, we use robust encryption to keep your content secure. Benefits Your Support Team Can’t Afford to Miss 🌐 Expand Your Global Reach Support your customers no matter where they are. With multilingual capabilities, you’ll unlock new markets and opportunities. 💸 Cost-Effective Localization Deliver professional-quality translations without the high costs of hiring multiple translators or agencies. 💼 Professional Quality Make use of AI-powered translations to deliver professional and accurate content that resonates with your diverse customer base. ⏱️ Save Time and Resources with Automation Automate the translation process to reduce manual effort, allowing your team to focus on more critical tasks. 🔍 Ensure Consistency Across Content Maintain uniform terminology and style across all translated articles, reinforcing your brand's voice and message. ⚙️ Simplify Multilingual Management Managing multiple languages can be overwhelming, but Swifteq simplifies everything with an intuitive interface and automated workflows. 📈 Improve Customer Satisfaction Help your customers find the answers they need—in their own language. A localized Help Center means happier, more loyal customers. 👩‍💻 Empower Your Support Team With translations ready in minutes, your support team can focus on resolving issues rather than worrying about language challenges. How Does Help Center Translate Work? Install the App: Add Swifteq to your Zendesk Help Center with just a few clicks. Choose the Articles: Select which articles to translate in bulk. Choose Your Languages: Select the languages you want to support. Let the Magic Happen: Swifteq translates your help articles automatically. Fine-tune as Needed: Customize translations to align with your brand’s tone and style by adding a Glossary or changing the translation prompt. Deliver Seamless Support: Provide a localized help center experience to customers worldwide. Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Help Center Translate is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Don't miss out on the opportunity to connect with your global audience more effectively. Transform your Zendesk Help Center into a multilingual powerhouse with Help Center Translate. ✨ Effortless, efficient, and built for you! 🌟 Free Trial Available: Experience the power of automated translations risk-free. 👉 Get Started Now! Data Privacy: Help Center Translate reads and stores Help Center article data (titles, content, sections, categories, author name, labels, votes, and other article fields) via the Zendesk Articles API solely to enable article translation. Write access is required only to create and update translated Help Center content. No customer or ticket data is accessed. For translations, we use OpenAI’s API; your data is processed ephemerally and is not used to train or improve OpenAI’s models. For details, visit https://swifteq.com/data-zendesk-apps