GDPR Compliance vs Stylo Sentiment Scores

Your complete Zendesk GDPR compliance solution Respond to GDPR requests faster and manage customer data throughout its entire lifecycle. Remove, anonymize, complete user and ticket exports, redact attachments, and delete data from one app — without manual searches or multiple compliance tools. Automate recurring compliance tasks, process data in bulk, reduce Zendesk storage, and maintain a clear record of your GDPR actions. Comply with: GDPR (DSGVO / RGPD), CCPA, PII, LGPD, PIPEDA, APEC, CBPR, HIPAA, PCI, CPA, CTDPA, OCDPA, TDPSA, MTCDPA. Try it for free for 7 days. Simply install a plugin to your Zendesk. Want to get a personalized app setup? Book a free onboarding session to customize GDPR Compliance for your team and get started faster. One app. Complete customer data lifecycle. GDPR compliance involves more than deleting data. Our app helps manage every stage of customer data handling from one workspace: Retrieve customer data Export user, ticket, & organization records Anonymize sensitive PII while preserving reporting Delete tickets, users, and organizations in bulk Remove attachments automatically by file type Unmerge tickets without data loss Automate recurring compliance & storage cleanup Essential GDPR workflows for Zendesk teams 1. Retrieve for DSAR requests Quickly retrieve customer information from Zendesk when responding to GDPR or other privacy requests. Export customer profiles, tickets, comments, attachments, and related information to fulfill Data Subject Access Requests efficiently while reducing manual work. 2. Bulk ticket & customer export for audits Archive customer information before anonymization or deletion using the Bulk Export Add-on. Generate structured user exports, ticket reports, or organization archives in CSV or HTML format. Perfect for audits, compliance reviews, reporting, backups, or data migration. 3. Anonymize data while preserving ticket history Need to comply with the Right to Erasure while keeping valuable support history? Remove only personal information (names, emails, phone numbers, and card numbers) from Zendesk tickets, while preserving the rest for reporting and analytics. 4. Permanently delete customer & organization data Remove personal information when customers request complete deletion, when retention periods expire, or when your system needs a cleanup. Delete users, organizations, tickets, and related customer data in bulk directly from Zendesk to support your retention policies and privacy obligations. 5. Redact attachments to reduce risk and storage Keep Zendesk storage lean and compliant by automatically bulk-deleting attachments across tickets. For example, set rules to delete files after ticket closure to maintain a consistently clean workspace. Choose which file types (e.g., PNG, PDF, CSV, MP4) to process and remove attachments without altering ticket details. 6. Unmerge tickets without losing data (New!) Easily separate merged Zendesk tickets (ticket split) or entire ticket lists. Fix accidental merges or restore ticket histories to maintain clear reporting and continuous compliance. Each unmerged ticket retains its original requester, comments, attachments, tags, and all other fields. Why choose GrowthDot GDPR Compliance for Zendesk? Automate recurring compliance workflows Create reusable GDPR workflows with custom combined lists and scheduled actions. Filter data based on tags, custom fields, organization attributes, inactivity periods, and more — then let the app handle recurring compliance tasks automatically. Bulk delete inactive users with no open tickets. Clean up test accounts, churned organizations, or closed departments. Process suspended user tickets in bulk to reclaim storage space. Automatically anonymize tickets tagged for data removal requests. Schedule recurring deletion, anonymization, or attachment redaction tasks. Set flexible data choices Handle bulk or individual processes, customize actions, and save presets for recurring workflows. Track every GDPR action Keep a complete record of exports, deletions, and other compliance activities with detailed audit logs and reports. Enterprise-grade security We ensure your customer data is handled securely with: Secure AWS infrastructure No third-party AI models or bots No external data processing or storage Minimal data retention practices Full control over sensitive customer information Keep your Zendesk data compliant, organized, and audit-ready with our complete GDPR Compliance tool. Start your 7-day free trial today!

Powered by OpenAI's GPT-4o, our AI offers sentiment scoring, categorization, ticket automation, and advanced reporting. Try Stylo Scores for free for the first 14 days! No credit card required. What Can Stylo Scores Do? Identify and prioritize important tickets before customers escalate Automatically categorize and tag tickets for powerful reporting Unlock product insights with sentiment trends Track agent performance trends Enhance customer care by identifying which accounts need attention sooner Stylo Sentiment Scores + Automations Stylo Scores computes three key emotions in every customer interaction: frustration, urgency, and delight. These scores are added as ticket fields that update every time a ticket is changed, showing your team the current and changing emotional state of your customers based on their ticket content, with no training necessary. Use Stylo Scores to create Zendesk triggers and automations that notify you or your team about frustrated customers, urgent inquiries, and help prevent messy escalations. With our Score Management capabilities, you can see how many tickets fall into a “high”, “medium”, or “low” category for each score and fine tune score settings to match your team's needs. Automatically boost a ticket's priority in the queue, or even send a Slack message to a channel when a high value customer reaches out. Stylo Categorization For an even closer look into what your customers are saying, Stylo Categorization can help you gain insight into what products people are asking about, what issues they're experiencing, and help you see how often these issues are occurring. It takes less than five minutes to set up, and uses processes you're already familiar with in Zendesk. Stylo Reporting Get powerful insights into your ticket queues. Explore and compare customer sentiment over time, examine agent performance trends, and track key metrics at a glance. Quickly spot standout agents who are crushing their queues, unusually frustrated customers, and even tickets that are taking longer to resolve. We'll help you hone in on the important things to make positive changes quickly. Sharing your findings is a breeze - just export the reports to share across your organization. Learn more at askstylo.com and reach out to us with any questions!