GDPR Compliance vs GDPR

Your complete Zendesk GDPR compliance solution Respond to GDPR requests faster and manage customer data throughout its entire lifecycle. Remove, anonymize, complete user and ticket exports, redact attachments, and delete data from one app — without manual searches or multiple compliance tools. Automate recurring compliance tasks, process data in bulk, reduce Zendesk storage, and maintain a clear record of your GDPR actions. Comply with: GDPR (DSGVO / RGPD), CCPA, PII, LGPD, PIPEDA, APEC, CBPR, HIPAA, PCI, CPA, CTDPA, OCDPA, TDPSA, MTCDPA. Try it for free for 7 days. Simply install a plugin to your Zendesk. Want to get a personalized app setup? Book a free onboarding session to customize GDPR Compliance for your team and get started faster. One app. Complete customer data lifecycle. GDPR compliance involves more than deleting data. Our app helps manage every stage of customer data handling from one workspace: Retrieve customer data Export user, ticket, & organization records Anonymize sensitive PII while preserving reporting Delete tickets, users, and organizations in bulk Remove attachments automatically by file type Unmerge tickets without data loss Automate recurring compliance & storage cleanup Essential GDPR workflows for Zendesk teams 1. Retrieve for DSAR requests Quickly retrieve customer information from Zendesk when responding to GDPR or other privacy requests. Export customer profiles, tickets, comments, attachments, and related information to fulfill Data Subject Access Requests efficiently while reducing manual work. 2. Bulk ticket & customer export for audits Archive customer information before anonymization or deletion using the Bulk Export Add-on. Generate structured user exports, ticket reports, or organization archives in CSV or HTML format. Perfect for audits, compliance reviews, reporting, backups, or data migration. 3. Anonymize data while preserving ticket history Need to comply with the Right to Erasure while keeping valuable support history? Remove only personal information (names, emails, phone numbers, and card numbers) from Zendesk tickets, while preserving the rest for reporting and analytics. 4. Permanently delete customer & organization data Remove personal information when customers request complete deletion, when retention periods expire, or when your system needs a cleanup. Delete users, organizations, tickets, and related customer data in bulk directly from Zendesk to support your retention policies and privacy obligations. 5. Redact attachments to reduce risk and storage Keep Zendesk storage lean and compliant by automatically bulk-deleting attachments across tickets. For example, set rules to delete files after ticket closure to maintain a consistently clean workspace. Choose which file types (e.g., PNG, PDF, CSV, MP4) to process and remove attachments without altering ticket details. 6. Unmerge tickets without losing data (New!) Easily separate merged Zendesk tickets (ticket split) or entire ticket lists. Fix accidental merges or restore ticket histories to maintain clear reporting and continuous compliance. Each unmerged ticket retains its original requester, comments, attachments, tags, and all other fields. Why choose GrowthDot GDPR Compliance for Zendesk? Automate recurring compliance workflows Create reusable GDPR workflows with custom combined lists and scheduled actions. Filter data based on tags, custom fields, organization attributes, inactivity periods, and more — then let the app handle recurring compliance tasks automatically. Bulk delete inactive users with no open tickets. Clean up test accounts, churned organizations, or closed departments. Process suspended user tickets in bulk to reclaim storage space. Automatically anonymize tickets tagged for data removal requests. Schedule recurring deletion, anonymization, or attachment redaction tasks. Set flexible data choices Handle bulk or individual processes, customize actions, and save presets for recurring workflows. Track every GDPR action Keep a complete record of exports, deletions, and other compliance activities with detailed audit logs and reports. Enterprise-grade security We ensure your customer data is handled securely with: Secure AWS infrastructure No third-party AI models or bots No external data processing or storage Minimal data retention practices Full control over sensitive customer information Keep your Zendesk data compliant, organized, and audit-ready with our complete GDPR Compliance tool. Start your 7-day free trial today!

Need automated ticket & user deletion? Then this app is for you! ★ Core Features of GDPR: Search and Destroy (GDPR / HIPAA / CCPA) With this app, you can be compliant with GDPR, the app also allows you to reach your compliance with HIPAA and CCPA. Delete tickets lets you delete tickets from your account with the help of a search query. Delete users and related tickets can be deleted from a search query. Search query based usage makes sure only the information that needs to be deleted gets deleted. It also allows for relative time based operations, or selections of tickets and users. Task details show you the progress of a query, how long it takes (based on the actual serverload at Zendesk), how much has been done, and more. Scheduled execution makes sure it doesn't interfer with you working in Zendesk. Perform single bulk deletion for when you need batch deletion control and need to delete a subset of data. Purge bins helps you maintain your soft-deleted view and permanently delete users, so you don't have to do it by hand. Background processing is the way the app works, so it doesn't interfer with your day-to-day operations. Ultra high performance when you use the Enterprise version. The app is tested against deleting millions of tickets at once. Whenever your trying to go over a few million tickets, please reach out to our team so we can assist you to get the maximum performance. ★ The only app that actually complies with GDPR itself The app installs inside your Zendesk, and none of the data will actually leave Zendesk at any point. There is no external server necessary for this app to run. Which means by using this app, you don't have to declare you are using a different system for GDPR compliancy. ★ Ideal for organizations that need to be compliant with GDPR, HIPAA or CCPA Automated ticket & user deletion. Built by Sparkly. 7 day free trial included. Free for sandbox accounts. Sparkly — the Netherlands