Attachment Storage Offload vs GDPR Compliance

Attachment Storage Offload helps Zendesk teams eliminate storage overage charges by automatically moving ticket attachments to cheaper, secure external storage — without changing how agents work. As your Zendesk grows, so do attachment costs. Images, PDFs, videos, logs, and customer-uploaded files quickly eat up your included storage and trigger Zendesk's costly 25GB excess storage blocks. Deleting attachments isn’t practical, and manual cleanup is time-consuming. This app solves the problem automatically. Attachments are seamlessly offloaded to your preferred storage (such as AWS S3, Google Cloud, Azure, or our fully managed storage option). Inside Zendesk, agents still access everything through a clean sidebar app, exactly like before. No disruptions. No workflow changes. Just instant, ongoing savings. Who this app is for High-volume Zendesk support teams E-commerce & retail brands handling customer photos, return labels or receipts SaaS / IT teams processing logs or diagnostic files Enterprises needing control over data residency and compliance Anyone hitting Zendesk’s storage limits or paying for unnecessary storage blocks 🚀 Key Benefits 💰 Cut storage costs by 70–90% Stop paying for 25 GB blocks you don’t need. Use our low-cost cloud storage, or your own, and pay only for what you actually store. 🔄 Zero workflow changes Agents access offloaded attachments through a sidebar, just like native Zendesk attachments. ⚡ Faster Zendesk performance Removing heavy attachments improves ticket load times and overall workspace responsiveness. 🔐 Secure by default All data is encrypted in transit and at rest. Use your own cloud storage for full control if needed. 🛠 Fully automated Choose rules based on ticket age, file size, type, or custom logic. Offloading runs continuously in the background. 🌍 Use any storage location Fully managed storage (quickest setup) AWS S3 Google Cloud Azure Blob Storage SharePoint SFTP Custom storage options 📦 First 3 GB free Start reducing your Zendesk storage immediately with no risk and no credit card needed. 🔒 Security & Compliance Security is built in from day one: All files are encrypted in transit (HTTPS) All storage destinations support encryption at rest No attachments are viewable by anyone except your Zendesk agents Option to use your own private cloud storage for full control Sidebar access protected through API token Supports customer-configured deletion & retention rules Find more documentation at https://eh7p.com/zd-offload-docs/ or reach out for a chat at [email protected] Read our blog and case studies at https://eh7p.com/zd-offload/blog Learn more and get started today at https://eh7p.com/zd-offload/

Your complete Zendesk GDPR compliance solution Respond to GDPR requests faster and manage customer data throughout its entire lifecycle. Remove, anonymize, complete user and ticket exports, redact attachments, and delete data from one app — without manual searches or multiple compliance tools. Automate recurring compliance tasks, process data in bulk, reduce Zendesk storage, and maintain a clear record of your GDPR actions. Comply with: GDPR (DSGVO / RGPD), CCPA, PII, LGPD, PIPEDA, APEC, CBPR, HIPAA, PCI, CPA, CTDPA, OCDPA, TDPSA, MTCDPA. Try it for free for 7 days. Simply install a plugin to your Zendesk. Want to get a personalized app setup? Book a free onboarding session to customize GDPR Compliance for your team and get started faster. One app. Complete customer data lifecycle. GDPR compliance involves more than deleting data. Our app helps manage every stage of customer data handling from one workspace: Retrieve customer data Export user, ticket, & organization records Anonymize sensitive PII while preserving reporting Delete tickets, users, and organizations in bulk Remove attachments automatically by file type Unmerge tickets without data loss Automate recurring compliance & storage cleanup Essential GDPR workflows for Zendesk teams 1. Retrieve for DSAR requests Quickly retrieve customer information from Zendesk when responding to GDPR or other privacy requests. Export customer profiles, tickets, comments, attachments, and related information to fulfill Data Subject Access Requests efficiently while reducing manual work. 2. Bulk ticket & customer export for audits Archive customer information before anonymization or deletion using the Bulk Export Add-on. Generate structured user exports, ticket reports, or organization archives in CSV or HTML format. Perfect for audits, compliance reviews, reporting, backups, or data migration. 3. Anonymize data while preserving ticket history Need to comply with the Right to Erasure while keeping valuable support history? Remove only personal information (names, emails, phone numbers, and card numbers) from Zendesk tickets, while preserving the rest for reporting and analytics. 4. Permanently delete customer & organization data Remove personal information when customers request complete deletion, when retention periods expire, or when your system needs a cleanup. Delete users, organizations, tickets, and related customer data in bulk directly from Zendesk to support your retention policies and privacy obligations. 5. Redact attachments to reduce risk and storage Keep Zendesk storage lean and compliant by automatically bulk-deleting attachments across tickets. For example, set rules to delete files after ticket closure to maintain a consistently clean workspace. Choose which file types (e.g., PNG, PDF, CSV, MP4) to process and remove attachments without altering ticket details. 6. Unmerge tickets without losing data (New!) Easily separate merged Zendesk tickets (ticket split) or entire ticket lists. Fix accidental merges or restore ticket histories to maintain clear reporting and continuous compliance. Each unmerged ticket retains its original requester, comments, attachments, tags, and all other fields. Why choose GrowthDot GDPR Compliance for Zendesk? Automate recurring compliance workflows Create reusable GDPR workflows with custom combined lists and scheduled actions. Filter data based on tags, custom fields, organization attributes, inactivity periods, and more — then let the app handle recurring compliance tasks automatically. Bulk delete inactive users with no open tickets. Clean up test accounts, churned organizations, or closed departments. Process suspended user tickets in bulk to reclaim storage space. Automatically anonymize tickets tagged for data removal requests. Schedule recurring deletion, anonymization, or attachment redaction tasks. Set flexible data choices Handle bulk or individual processes, customize actions, and save presets for recurring workflows. Track every GDPR action Keep a complete record of exports, deletions, and other compliance activities with detailed audit logs and reports. Enterprise-grade security We ensure your customer data is handled securely with: Secure AWS infrastructure No third-party AI models or bots No external data processing or storage Minimal data retention practices Full control over sensitive customer information Keep your Zendesk data compliant, organized, and audit-ready with our complete GDPR Compliance tool. Start your 7-day free trial today!