Harvestr vs Realtime Dashboard by — Zendesk

Harvestr vs Realtime Dashboard by BCR.CX

Name: Harvestr
Availability: OnlineOnly
Rating: 5 (31 reviews)

Side-by-side comparison · 24 data points

Harvestr

5.0·31reviews

Store and manage all user feedback in one single place.

zendeskFree to install

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1. Listing metadata

Field-level data

	Harvestr	Realtime Dashboard by BCR.CX
Tagline	“Store and manage all user feedback in one single place.”55 chars	“Track in real time your Zendesk!”32 chars
Description	2093 / 5000 chars42% used	1245 / 5000 chars25% used
Screenshots	2 images	3 images
Languages
Platforms	Zendesk	Zendesk
Developer	Valentin Berthomier	BCR.CX
Listed	—	—
Last updated	—	—

2. Categories & rankings

Shared categories on the same row · in-category position inline

At a glance

4 metrics · auto-computed

Feature comparison between Harvestr and Realtime Dashboard by BCR.CX
Metric	Harvestr	Realtime Dashboard by BCR.CX
Rating	5.0 ★	5.0 ★
Total reviews	31	★ 54
Free plan	Yes	Yes
Pricing	Free to install	Free to install

3. App details

Long-form description · keyword frequency

Harvestr

Harvestr is a product management software that helps you leverage customer feedback and data from Zendesk to build customer-centric products. Interested in giving Harvestr a try? Sign up for a free trial here. This seamless integration between Zendesk and Harvestr helps you leverage tickets that contain valuable customer feedback to continuously improve your product according to your customers' needs. Collaboration between support and product teams becomes effortless, making your customers happier with your product while decreasing workload for support agents. Combining the power of Zendesk and Harvestr enables support and product teams to: Build customer-centric products With this integration, agents can escalate Zendesk tickets that contain valuable customer feedback to Harvestr, with a simple click. These tickets are then merged with all your other feedback channels (emails, CRM, Slack...), helping you identify the most important customer problems and the features you should focus on to improve your customer experience. Give support agents visibility on the product roadmap The Zendesk x Harvestr integration creates a direct two-way communication channel between support and product teams. After agents send a ticket to Harvestr, they get automatically updated about the evolution of this ticket in the product roadmap, without having to leave the Zendesk interface. Close the loop with customers In Harvestr, customers are automatically linked to the features they are interested in. When a feature is shipped, you can easily close the feedback loop with related customers and deliver an unforgettable product and service experience. Data Handling & Privacy This app accesses Zendesk ticket data including ticket subject, description, comments, and basic requester information (name and email) to create feedback items in your Harvestr workspace. All data is encrypted in transit using HTTPS and stored securely on AWS infrastructure. No ticket data is stored outside of your Zendesk and Harvestr accounts. For more information, see the Harvestr Privacy Policy.

Top keywords

harvestr11×3.61%
product9×2.95%
zendesk8×2.62%
feedback6×1.97%
customer5×1.64%
data5×1.64%
support5×1.64%
ticket5×1.64%
agents4×1.31%
customers4×1.31%
between3×0.98%
customer feedback3×0.98%

Realtime Dashboard by BCR.CX

What is the Realtime Dashboard? The Realtime Dashboard is a Zendesk app developed by BCR.CX that allows monitoring and visualizing real-time data such as the number of open tickets, average response time, and other key performance indicators. With the Realtime Dashboard, users can make more informed decisions and quickly respond to customer needs. How to use the Realtime Dashboard? To use the Realtime Dashboard, simply install the app on your Zendesk account and customize the widgets according to your team's needs. You can create widgets to monitor different metrics and set up alerts to be notified when a certain indicator reaches a specific limit. This will allow you to monitor important metrics in real-time and make faster and more effective decisions. Why choose BCR.CX's apps? BCR.CX is a company specializing in Business Processes Outsourcing (BPO) and Business Environment Outsourcing (BEO), developing apps to help companies improve their processes and offer high-quality customer service experiences. By choosing BCR.CX's apps, customers can rely on quality products that will increase their teams' efficiency and productivity. To learn more about BCR.CX's services and products, visit their website at https://bcrcx.com/.

Top keywords

bcr5×2.60%
dashboard5×2.60%
realtime5×2.60%
realtime dashboard5×2.60%
bcr cx's3×1.56%
cx's3×1.56%
bcr cx2×1.04%
business2×

Frequently asked

Common questions about this comparison

Is Harvestr or Realtime Dashboard by BCR.CX cheaper?

Both Harvestr and Realtime Dashboard by BCR.CX offer paid plans only. Harvestr starts at Free to install; Realtime Dashboard by BCR.CX starts at Free to install. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Harvestr or Realtime Dashboard by BCR.CX?

Harvestr (5.0★, 31 reviews) and Realtime Dashboard by BCR.CX (5.0★, 54 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Harvestr or Realtime Dashboard by BCR.CX?

AppRanks cannot separate these two on rating — both sit at 5.0★. Realtime Dashboard by BCR.CX does carry the larger published review base (54 vs 31). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Harvestr or Realtime Dashboard by BCR.CX?

Both apps are one-click installs from the Zendesk Marketplace. Realtime Dashboard by BCR.CX has the deeper published review base (54 vs 31), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Zendesk Marketplace support teams?

Harvestr typically suits early-stage and growth-mode teams based on its published review base (31 reviews). Realtime Dashboard by BCR.CX typically suits early-stage and growth-mode teams based on its published review base (54 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Harvestr and Realtime Dashboard by BCR.CX?

Migration support varies by app and category. Harvestr and Realtime Dashboard by BCR.CX both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Harvestr" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Harvestr vs Realtime Dashboard by BCR.CX

Harvestr

1. Listing metadata

2. Categories & rankings

Realtime Dashboard by BCR.CX

At a glance

AppRanks verdict

3. App details

Frequently asked

Is Harvestr or Realtime Dashboard by BCR.CX cheaper?

Which has better reviews, Harvestr or Realtime Dashboard by BCR.CX?

Should I choose Harvestr or Realtime Dashboard by BCR.CX?

Which is faster to set up, Harvestr or Realtime Dashboard by BCR.CX?

Which works better for small vs large Zendesk Marketplace support teams?

Can I migrate data between Harvestr and Realtime Dashboard by BCR.CX?

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