IntegrateCloud Connector for Azure DevOps Pro vs Harvestr

Azure DevOps integration by IntegrateCloud is seamless integration between Zendesk and Azure DevOps. Connect Zendesk support and Azure Devops development teams using IntegrateCloud. Azure DevOps integration allows the agents to create DevOps work items from Zendesk ticket easily. Create Bug,Epic,Feature,User Story,Product Backlog work item right from the app. . They can use this app search and link existing work items and notify Azure DevOps work items. Using this app, you can collaborate with your support Zedesk Agents can search and link existing workitems from Azure Devops in the IntegrateCloud app itself. Zendesk - Azure DevOps app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to Azure Devops and from Azure Devops to Zendesk . The app integration syncing of comments from Zendesk to Azure DevOps and Azure DevOps to Zendesk will help you alot in increasing the productivity of your team. Zendesk - The Zendesk Azure Devops app by IntegrateCloud is easy to setup and use.The Zendesk - Azure DevOps app provides huge number of features in the app like Create New Work Item, Link Existing Work Item, Notify linked work items, View History of Work Item, Search and link Work Item. Create New Work Item The Create Work Item: lets the Zendesk user create a new work item # in Azure DevOps platform. The Support agent can select different fields like Project, Work Item Type (like Bug, Feature, Epic,Task, Product Backlog, Issue or any other Custom Work Item), Area, Iteration, Custom Fields, Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps and then display the corresponding information details will be displayed in the Azure DevOps integration app. Link Existing Work Item The Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket. Notify linked Work Items Notify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Zendesk to Azure Devops while notifying. Work Item History In the Zendesk - Azure DevOps app Work Item history modal shows the details of work item history including the comments and few other details history of the linked work item.Users can link existing work items to any Zendesk tickets. Users can also send the notifications to work items. Syncing of Comments and Status In the Zendesk-Azure DevOps Integration app Syncing lets you enable the syncing of comments,status and attachments from Azure DevOps to Zendesk and syncing of comments from Zendesk to Azure DevOps instantly. The Zendesk Azure Devops integration app is available for full 30 day free trial For more information, please visit our website at https://integratecloud.com for any help related to setup, please visit to our support website https://support.integratecloud.com/zendesk-azure-devops-connector

Harvestr is a product management software that helps you leverage customer feedback and data from Zendesk to build customer-centric products. Interested in giving Harvestr a try? Sign up for a free trial here. This seamless integration between Zendesk and Harvestr helps you leverage tickets that contain valuable customer feedback to continuously improve your product according to your customers' needs. Collaboration between support and product teams becomes effortless, making your customers happier with your product while decreasing workload for support agents. Combining the power of Zendesk and Harvestr enables support and product teams to: Build customer-centric products With this integration, agents can escalate Zendesk tickets that contain valuable customer feedback to Harvestr, with a simple click. These tickets are then merged with all your other feedback channels (emails, CRM, Slack...), helping you identify the most important customer problems and the features you should focus on to improve your customer experience. Give support agents visibility on the product roadmap The Zendesk x Harvestr integration creates a direct two-way communication channel between support and product teams. After agents send a ticket to Harvestr, they get automatically updated about the evolution of this ticket in the product roadmap, without having to leave the Zendesk interface. Close the loop with customers In Harvestr, customers are automatically linked to the features they are interested in. When a feature is shipped, you can easily close the feedback loop with related customers and deliver an unforgettable product and service experience. Data Handling & Privacy This app accesses Zendesk ticket data including ticket subject, description, comments, and basic requester information (name and email) to create feedback items in your Harvestr workspace. All data is encrypted in transit using HTTPS and stored securely on AWS infrastructure. No ticket data is stored outside of your Zendesk and Harvestr accounts. For more information, see the Harvestr Privacy Policy.