Dynamic Content vs Requester Language

The Dynamic Content for Shortcuts app lets you create a single shortcut in your default language and then translate it into all the languages you support. When you select a default shortcut, the app automatically detects the language the customer is using and displays the shortcut in the appropriate language. With this app, agents won’t have to select from a long list of multi-language shortcuts again. Managing shortcuts will also be easier, with just one shortcut for a specific piece of content. Note: This app is only available if you have a Zendesk Support Professional Plan and above. By enabling this app, you agree to the Built by Zendesk Terms of Use.

This app allows your agents to see and change the requester’s language directly from the ticket page. The app can save your agents clicks and time if you, for example, have translated macros with dynamic content or rely on the requester’s language for other workflows.