Side-by-side comparison · 24 data points
Standardize escalations with required context, clean notes, and routing tags.
| Escalation Guard | Zignatures | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Escalation Guard | Zignatures |
|---|---|---|
| Rating | — | 5.0 ★ |
| Total reviews | 0 | 72 |
| Free plan | Yes | Yes |
| Pricing | Free 14-day trial, then $3.00 per agent, per month | Free |
Based on the data on this page, Zignatures is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Escalation Guard's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Escalation Guard at Free 14-day trial, then $3.00 per agent, per month, Zignatures at Free. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Zignatures; mid-market and enterprise support teams with specific feature requirements should evaluate both — Escalation Guard's 0-review base may include the workflow context that matches your specific use case better than Zignatures's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Escalation Guard audit • Zignatures audit
| Keyword | Escalation Guard | Zignatures |
|---|---|---|
| agents type | #5 | Not ranked |
No tracked changes.
Both Escalation Guard and Zignatures offer paid plans only. Escalation Guard starts at Free 14-day trial, then $3.00 per agent, per month; Zignatures starts at Free. Compare the per-tier features in the Pricing section above before committing.
AppRanks cannot separate these two on rating, because neither publishes one. Zignatures does carry the larger published review base (72 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Zignatures has the deeper published review base (72 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Escalation Guard typically suits early-stage and growth-mode teams based on its published review base (0 reviews). Zignatures typically suits early-stage and growth-mode teams based on its published review base (72 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Escalation Guard and Zignatures both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Escalation Guard" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
