Flint AI Agent vs Merge Duplicate Tickets

About this app Let Flint handle repetitive customer requests for you. Flint is an autonomous AI agent for Zendesk that reads incoming requests, decides what to do, and responds on its own, with enterprise-ready security and compliance support built in. Handles repetitive support requests automatically Pulls from ticket context, your knowledge, and connected sources Lets you review and improve responses through feedback Helps agents work faster by suggesting replies, next steps, and translations when needed What it does Reads each ticket and understands what the customer is asking Pulls from connected docs, help content, and backend tools like Shopify, Magento, and other API-connected systems Reduces repetitive ticket handling for agents Lets you refine future responses with simple prompt instructions Helps agents work faster with reply suggestions, next steps, and translations when needed Grounds each reply in connected knowledge and available data Keeps responses more consistent across similar tickets What that unlocks Faster first responses More consistent answers across the team Less repetitive manual work for agents Easier scaling for repetitive support flows Better team productivity Lower support costs as volume grows Better customer experience Customer-service best practices built in Stronger data security and compliance support (GDPR, ISO 9001, ISO 27001) How it works A customer request comes in Flint reads the ticket context and surrounding details It checks connected knowledge, docs, and backend systems It determines the best response for that type of request It replies to the customer automatically If needed, you can refine future behavior with one prompt Flint applies that guidance to similar requests going forward If it cannot solve the ticket, it escalates to an agent Common use cases Handle repetitive customer questions automatically Answer support requests using connected knowledge and backend data Refine tone, structure, and response rules with simple prompts Support agents with suggestions, next steps, and translations when needed Set it up, connect your knowledge and systems, and let Flint handle repetitive requests while your team focuses on the exceptions. Install Click Install Choose a plan Put a description Add context: PDF, Help Center Ready Data Disclosure By using this app, you agree to our Terms of Use. Please review our data handling practices, AI usage policies, and your responsibilities at https://roca.work/flint-terms before proceeding.

Managing multiple tickets for the same customer issue can be a real headache. Duplicate tickets, scattered conversations, and missed updates lead to inefficiencies that impact both your team's productivity and your customer satisfaction. That's where Swifteq comes in. Our app lets you merge tickets automatically, ensuring your support team stays organized and your customers stay happy. Say goodbye to duplicate tickets and hello to efficiency! No more hunting down related tickets or dealing with messy customer conversations. Features That Simplify Your Support Process ✅ Effortless Ticket Merging Automatically combine duplicate tickets into one, keeping all relevant details and history in one place, saving time and reducing manual errors. ✅ Preserve Ticket History When you merge tickets, all updates, attachments, and conversations are linked seamlessly to the primary ticket, ensuring nothing gets lost. ✅ Customizable Merge Rules Set up rules that fit your workflow. Whether you want to merge tickets from the same customer or combine tickets based on a common identifier in the ticket comment, our ticket merger adapts to your needs ✅ Filter Which Zendesk Tickets to Merge Configure your own exclusions to prevent certain tickets from merging, for instance tickets from internal users or bots. ✅ Merge Entire Backlog If you need to merge multiple backlogs, our team can provide this as an add-on. ✅ Intuitive User Interface Our clean and simple design makes it easy for your team to start merging tickets without the need for extensive training. ✅ Full Zendesk Integration Our merge tickets app integrates directly with Zendesk, making setup and usage a breeze. No complicated installations or steep learning curves—just smooth functionality. Benefits That Boost Your Team’s Performance 💡 Save Valuable Time Free up hours each week by automating the ticket-merging process. Spend less time on admin tasks and more time resolving customer issues. 📈 Improve Team Collaboration Give your agents a clear picture of each customer issue so they can work together more effectively. 💡 Deliver Better Customer Experience No more confusion from fragmented conversations. Customers get clear, cohesive replies that reflect professionalism and care. 📈 Increase Productivity A more efficient workflow means your team can handle more tickets without feeling overwhelmed. 🚀 Faster Response Times By consolidating tickets, your agents can spend less time digging through duplicate cases and more time providing fast, accurate resolutions. 💰 Cost Savings Save on operational costs by reducing the time spent on manual ticket management. Efficiency translates to tangible savings for your business. 😌 Reduced Stress Take the chaos out of ticket management. Our ticket merger app ensures your team has the tools to stay organized and stress-free. 🧠 Simplify Workflows Eliminate confusion caused by duplicate tickets and create a more organized support system. How Does the Merge Duplicate Tickets App Work? The app uses a Zendesk trigger & webhook pair to get notified of new tickets. Checks if a new ticket is a duplicate according to your configured criteria. Automatically merges the ticket so your agents don't have to. You can also merge and reduce your entire backlog of tickets as a once-off service. Need a custom setup? You can implement any auto-merging logic that fits your use case (i.e. merge tickets from different email addresses that mention the same phrase) Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Merge Duplicate Tickets is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Data Privacy: Merge Duplicate Tickets processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps Ready to Bring Your Zendesk Workflow to the Next Level? Try the Merge Duplicate Tickets App Today and Experience the Difference!