ChatGPT AI Writer by Macha vs Merge Duplicate Tickets

Create faster & better replies in 80+ languages Why agents love Macha AI ✍🏻 Fast, Reliable Replies: Create complete replies with just a few words 🗣️ Dictate Mode (Talk to Type): Speak your response and let AI turn it into a polished reply 🌍 Best-in-Class Translations: Reply, understand or summarise in any language 🦸‍♀️ Agent Style + Brand Tone: Consistent replies in the style of your brand and agent 🧠 Ticket Summaries: Get key highlights and suggested next steps 🔗 Knowledge Sources: Connect sources like Shopify, Notion and more ✨ Create responses with a few words Just give the highlights of your response, and the AI will create a complete response for you. Never waste time writing a reply again! 🗣️🎙️ Dictate instructions with your voice Use dictate mode to 'speak' your instructions instead of type. Then let Macha AI convert your instruction into a clear, customer-ready reply. 🌐 Translations in 80+ languages Best-in-class translation features that help you understand and communicate in any language. 🦸‍♀️ Brand tone and agent style AI adopts the agent's writing style and brand persona, creating consistent replies. 📚 Use help center for answers Tell the AI which article, macro or knowledge source to use while creating replies. 🧾 Summary and analysis Ticket summary, highlights and suggested next steps to help you close tickets faster. 🧩 Explore the complete Macha AI app suite Discover all our Zendesk apps here: Macha AI App Suite Got questions? Learn more about us at getmacha.com Book a demo or onboarding session: Book a Quick Slot Data Security at Macha AI We prioritize data security to ensure your information remains safe. Here's how we protect it: Minimal Data Storage: We only save what's essential—AI-generated content—while excluding customer details and tickets. Strict Data Encryption: All stored data, including knowledge base information, is fully encrypted for maximum security. PII Redaction: Any personally identifiable information (PII) is automatically redacted before data is stored. View our Privacy Policy. Learn about our Security. Learn how we Protect and Process Data.

Managing multiple tickets for the same customer issue can be a real headache. Duplicate tickets, scattered conversations, and missed updates lead to inefficiencies that impact both your team's productivity and your customer satisfaction. That's where Swifteq comes in. Our app lets you merge tickets automatically, ensuring your support team stays organized and your customers stay happy. Say goodbye to duplicate tickets and hello to efficiency! No more hunting down related tickets or dealing with messy customer conversations. Features That Simplify Your Support Process ✅ Effortless Ticket Merging Automatically combine duplicate tickets into one, keeping all relevant details and history in one place, saving time and reducing manual errors. ✅ Preserve Ticket History When you merge tickets, all updates, attachments, and conversations are linked seamlessly to the primary ticket, ensuring nothing gets lost. ✅ Customizable Merge Rules Set up rules that fit your workflow. Whether you want to merge tickets from the same customer or combine tickets based on a common identifier in the ticket comment, our ticket merger adapts to your needs ✅ Filter Which Zendesk Tickets to Merge Configure your own exclusions to prevent certain tickets from merging, for instance tickets from internal users or bots. ✅ Merge Entire Backlog If you need to merge multiple backlogs, our team can provide this as an add-on. ✅ Intuitive User Interface Our clean and simple design makes it easy for your team to start merging tickets without the need for extensive training. ✅ Full Zendesk Integration Our merge tickets app integrates directly with Zendesk, making setup and usage a breeze. No complicated installations or steep learning curves—just smooth functionality. Benefits That Boost Your Team’s Performance 💡 Save Valuable Time Free up hours each week by automating the ticket-merging process. Spend less time on admin tasks and more time resolving customer issues. 📈 Improve Team Collaboration Give your agents a clear picture of each customer issue so they can work together more effectively. 💡 Deliver Better Customer Experience No more confusion from fragmented conversations. Customers get clear, cohesive replies that reflect professionalism and care. 📈 Increase Productivity A more efficient workflow means your team can handle more tickets without feeling overwhelmed. 🚀 Faster Response Times By consolidating tickets, your agents can spend less time digging through duplicate cases and more time providing fast, accurate resolutions. 💰 Cost Savings Save on operational costs by reducing the time spent on manual ticket management. Efficiency translates to tangible savings for your business. 😌 Reduced Stress Take the chaos out of ticket management. Our ticket merger app ensures your team has the tools to stay organized and stress-free. 🧠 Simplify Workflows Eliminate confusion caused by duplicate tickets and create a more organized support system. How Does the Merge Duplicate Tickets App Work? The app uses a Zendesk trigger & webhook pair to get notified of new tickets. Checks if a new ticket is a duplicate according to your configured criteria. Automatically merges the ticket so your agents don't have to. You can also merge and reduce your entire backlog of tickets as a once-off service. Need a custom setup? You can implement any auto-merging logic that fits your use case (i.e. merge tickets from different email addresses that mention the same phrase) Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Merge Duplicate Tickets is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Data Privacy: Merge Duplicate Tickets processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps Ready to Bring Your Zendesk Workflow to the Next Level? Try the Merge Duplicate Tickets App Today and Experience the Difference!