On the measured data here, Import leads on more dimensions (2 vs 0). Pick Required Fields Manager if one of the points where it leads is what you need.

Where Import leads

More published reviews: 161 vs 0.
Ranks higher in Workflows: #2 vs #147 of 324.

How this is generated

Built only from the Zendesk Marketplace listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology

Read each app's audit: Import | Help Desk Migration audit • Required Fields Manager audit

1. Listing metadata

Field-level data

Field	Import \| Help Desk Migration	Required Fields Manager
Tagline	“Use our Zendesk migration tool to transfer data from any help desk software”	“Require specific ticket fields to be filled in, per ticket type and status.”
Screenshots	3 images	3 images
Platforms	Zendesk	Zendesk
Developer	Help Desk Migration	Shubham Kaushik

2. Categories & rankings

Shared categories on the same row · in-category position inline

Import | Help Desk Migration

Required Fields Manager

4. App details

Long-form description

Import | Help Desk Migration

Help Desk Migration by Relokia offers professional Zendesk migration services: importing data into Zendesk, exporting it to another platform, merging multiple Zendesk accounts, or splitting one account into separate instances – all with zero downtime and no coding. Whether you are moving from a legacy system, consolidating accounts after an acquisition, the automated Migration Wizard transfers your support records with all relationships preserved. New features: – Advanced data filtering for consolidating Zendesk accounts or migrating from other platforms. Filter tickets by subject, group, channel, status, priority, brand, form, etc. AI-ready migration scenario for AI-ready help desk data migration Which Zendesk Migration Service fits your needs? Our data migration tool offers a full range of migration services: DIY Migration for Zendesk – A no-code, self-service Help Desk Migration Wizard that lets companies run their Zendesk migration independently – moving historical support data into Zendesk without disrupting daily operations. Migration Professional Services – Expert-led services for large and complex Zendesk migration projects. Our migration professionals handle custom scenarios, advanced configurations, and complex data requirements to help ensure a smooth, accurate transition to Zendesk. How do I import data to Zendesk? Help Desk Migration lets you import data to Zendesk from 100+ platforms or CSV files — no coding required. Migrate tickets, contacts, companies, attachments, custom fields, and knowledge base content while preserving data relationships. Supported platforms include Freshdesk, Intercom, HubSpot, Salesforce, Jira Service Management, ServiceNow, and more. How do I export data from Zendesk? Connect Zendesk as your source, select the records you need, and export them to another platform. Filter tickets and migrate contacts, attachments, custom fields, side conversations, call recordings, and knowledge base content—no coding required. How do I merge or split Zendesk accounts? Help Desk Migration lets you merge multiple Zendesk accounts into one or split a single account by business unit, department, or brand while preserving your data structure and relationships. What types of data can you import to Zendesk? With our Zendesk migration tool, you can migrate tickets, contacts, users, companies, attachments, notes, tags, custom fields, side conversations, call recordings, and your entire knowledge base. Migrating macros and triggers is also available for some platforms. Need help planning your Zendesk import? Contact our team. Why Migrate with Help Desk Migration Instead of Native Importers? The native data importer is the right tool for seeding your account structure – it imports users, organizations, and custom objects from a CSV. It does not import tickets, comments, attachments, or knowledge base articles; those require the Ticket Import API and developer work. Help Desk Migration automates the full data set – tickets with comment threads, attachments, notes, custom fields, side conversations, and your entire knowledge base – with relationships preserved and no coding. Run a free Demo Migration to see exactly how your records map before any Full Migration. Help Desk Migration enables the transfer of your full support history and operations beyond what the native importer offers: Full data relationships preserved – Tickets, contacts, organizations, and knowledge base articles migrate together, with all their connections intact – not as isolated records you have to relink manually. Migrate from 100+ platforms, not just CSV – Import directly from Freshdesk, Salesforce, Intercom, and other systems, without manually exporting and reformatting data first. Automated field mapping – About 95% of fields are mapped for you automatically, instead of manually matching every column yourself. Attachments, images, and call recordings included – Inline images convert automatically into attachments, and call recordings transfer intact – the native importer doesn't handle either. Test before you commit – Run a free Demo Migration with real sample records to see exactly how your data will look before running a Full Migration. The native importer offers no preview step. Zero downtime, scheduled around your business – Use Interval Migration to import around business hours, and Delta Migration to catch any new records after your test run – no manual re-uploading required. Enterprise-grade security and compliance – Migrations are handled with top-tier security standards, including options for private cloud hosting for companies with data residency requirements. The native importer moves data. Help Desk Migration moves your entire support operation – accurately, securely, and without the manual cleanup. – Map ticket, contact, organization, and article fields while preserving relationships. Match agents and assign a default agent to handle data from inactive users. Automated Options & Customizations Advanced customizations – Request tailored adjustments to a default help desk migration to ensure a smooth migration. Migrate inline images as attachments – Inline images convert automatically into ticket attachments, with quality fully preserved. Add tags to migrated tickets – Automatically tag every migrated ticket for easier organization and faster search. Filter your data – Narrow your migration by Subject, Group, Channel, Status, Priority, Brand, Form, creation date, tags, or custom fields, so you move only the records you need. Update cross-links between articles – Internal links between knowledge base articles are automatically updated, so nothing breaks after migration. Need something beyond these defaults? Our team offers custom development and advanced customizations to tailor your migration to more specific requirements. Delta Migration – After your Full Migration, automatically capture any tickets or records that were created or updated in the meantime, so nothing gets left behind between your test and your final cutover. Interval Migration – Schedule your Zendesk import to run around business hours, minimizing disruption to your live support operations. Pause the migration up to 5 times, with each pause lasting up to 5 days, giving you full control over timing without restarting the process. Import data to Zendesk from leading platforms Gmail * Outlook * Freshdesk * Freshservice * HubSpot Service Hub * Intercom * Jira Service Management * Kayako * Dynamic 365 * ServiceNow * Deskpro * Gorgias * HappyFox * Kustomer * LiveAgent * ManageEngine * Zoho Desk * Salesforce Service Cloud * SolarWinds * SysAid * Dixa * Halo Service Solutions * Groove and across 100+ platforms. How to secure your Zendesk tickets import? Using our Zendesk migration tool, your data stays safe from start to finish. We meet global security standards with features like HIPAA compliance, AWS infrastructure, SOC 2 Type II, SOC3, 2FA, RBAC, and encrypted data processing. Get started with Zendesk import today!

Required Fields Manager

Required Fields Manager lets admins make any custom ticket field required to fill in, for any combination of ticket type and ticket status. Zendesk's built-in 'required to solve' setting only gives you one rule for the whole account. This app lets Questions, Incidents, Problems, and Tasks each have their own rules for every status a ticket can be in — New, Open, Pending, On-hold, and Solved. Main features - Required fields per ticket type (Question, Incident, Problem, Task) - Required fields per ticket status (New, Open, Pending, On-hold, Solved) - Works with any custom ticket field - Agents see a live checklist in the ticket sidebar - Tickets can't be saved while a required field for the current type/status is empty - No external account, backend, or setup outside Zendesk How admins set it up Open Required Fields Manager from the left navigation bar. Pick a ticket type tab, tick the fields that should be required for each status, and click Save. Rules apply immediately for every agent. What agents see The ticket sidebar shows which fields are required for the ticket's current type and status, and flags anything still missing. If an agent tries to save before filling those in, the save is stopped and they're told exactly what's missing. What data this app uses This app only reads your ticket fields, ticket type, and ticket status, and writes your saved rules to this app's own installation settings — all through Zendesk's standard Apps framework, using your existing session. It has no external server, sends no data outside your Zendesk account, and collects no analytics or personal data.

Frequently asked

Common questions about this comparison

Is Import | Help Desk Migration or Required Fields Manager cheaper?

Both Import | Help Desk Migration and Required Fields Manager offer a free plan. Import | Help Desk Migration lists no paid plan with a published price; Required Fields Manager lists no paid plan with a published price. Prices are as listed on the Zendesk Marketplace; check what each tier includes in the Pricing section above.

Should I choose Import | Help Desk Migration or Required Fields Manager?

AppRanks cannot separate these two on rating, because neither publishes one. Import | Help Desk Migration does carry the larger published review base (161 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Import | Help Desk Migration or Required Fields Manager?

Both apps are one-click installs from the Zendesk Marketplace. AppRanks doesn't measure setup time directly; Import | Help Desk Migration has more published reviews to read for user-reported install experience (161 vs 0).

Which works better for small vs large Zendesk Marketplace support teams?

AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Zendesk Marketplace data. What it can show: Import | Help Desk Migration has 161 published reviews; Required Fields Manager has 0 published reviews. Compare plan limits and pricing tiers against your own volume.

Can I migrate data between Import | Help Desk Migration and Required Fields Manager?

Migration support varies by app and category. Import | Help Desk Migration and Required Fields Manager both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Required Fields Manager" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Import | Help Desk Migration vs Required Fields Manager