Import | Help Desk Migration
Help Desk Migration by Relokia offers professional Zendesk migration services: importing data into Zendesk, exporting it to another platform, merging multiple Zendesk accounts, or splitting one account into separate instances – all with zero downtime and no coding. Whether you are moving from a legacy system, consolidating accounts after an acquisition, the automated Migration Wizard transfers your support records with all relationships preserved. New features: – Advanced data filtering for consolidating Zendesk accounts or migrating from other platforms. Filter tickets by subject, group, channel, status, priority, brand, form, etc. AI-ready migration scenario for AI-ready help desk data migration Which Zendesk Migration Service fits your needs? Our data migration tool offers a full range of migration services: DIY Migration for Zendesk – A no-code, self-service Help Desk Migration Wizard that lets companies run their Zendesk migration independently – moving historical support data into Zendesk without disrupting daily operations. Migration Professional Services – Expert-led services for large and complex Zendesk migration projects. Our migration professionals handle custom scenarios, advanced configurations, and complex data requirements to help ensure a smooth, accurate transition to Zendesk. How do I import data to Zendesk? Help Desk Migration lets you import data to Zendesk from 100+ platforms or CSV files — no coding required. Migrate tickets, contacts, companies, attachments, custom fields, and knowledge base content while preserving data relationships. Supported platforms include Freshdesk, Intercom, HubSpot, Salesforce, Jira Service Management, ServiceNow, and more. How do I export data from Zendesk? Connect Zendesk as your source, select the records you need, and export them to another platform. Filter tickets and migrate contacts, attachments, custom fields, side conversations, call recordings, and knowledge base content—no coding required. How do I merge or split Zendesk accounts? Help Desk Migration lets you merge multiple Zendesk accounts into one or split a single account by business unit, department, or brand while preserving your data structure and relationships. What types of data can you import to Zendesk? With our Zendesk migration tool, you can migrate tickets, contacts, users, companies, attachments, notes, tags, custom fields, side conversations, call recordings, and your entire knowledge base. Migrating macros and triggers is also available for some platforms. Need help planning your Zendesk import? Contact our team. Why Migrate with Help Desk Migration Instead of Native Importers? The native data importer is the right tool for seeding your account structure – it imports users, organizations, and custom objects from a CSV. It does not import tickets, comments, attachments, or knowledge base articles; those require the Ticket Import API and developer work. Help Desk Migration automates the full data set – tickets with comment threads, attachments, notes, custom fields, side conversations, and your entire knowledge base – with relationships preserved and no coding. Run a free Demo Migration to see exactly how your records map before any Full Migration. Help Desk Migration enables the transfer of your full support history and operations beyond what the native importer offers: Full data relationships preserved – Tickets, contacts, organizations, and knowledge base articles migrate together, with all their connections intact – not as isolated records you have to relink manually. Migrate from 100+ platforms, not just CSV – Import directly from Freshdesk, Salesforce, Intercom, and other systems, without manually exporting and reformatting data first. Automated field mapping – About 95% of fields are mapped for you automatically, instead of manually matching every column yourself. Attachments, images, and call recordings included – Inline images convert automatically into attachments, and call recordings transfer intact – the native importer doesn't handle either. Test before you commit – Run a free Demo Migration with real sample records to see exactly how your data will look before running a Full Migration. The native importer offers no preview step. Zero downtime, scheduled around your business – Use Interval Migration to import around business hours, and Delta Migration to catch any new records after your test run – no manual re-uploading required. Enterprise-grade security and compliance – Migrations are handled with top-tier security standards, including options for private cloud hosting for companies with data residency requirements. The native importer moves data. Help Desk Migration moves your entire support operation – accurately, securely, and without the manual cleanup. – Map ticket, contact, organization, and article fields while preserving relationships. Match agents and assign a default agent to handle data from inactive users. Automated Options & Customizations Advanced customizations – Request tailored adjustments to a default help desk migration to ensure a smooth migration. Migrate inline images as attachments – Inline images convert automatically into ticket attachments, with quality fully preserved. Add tags to migrated tickets – Automatically tag every migrated ticket for easier organization and faster search. Filter your data – Narrow your migration by Subject, Group, Channel, Status, Priority, Brand, Form, creation date, tags, or custom fields, so you move only the records you need. Update cross-links between articles – Internal links between knowledge base articles are automatically updated, so nothing breaks after migration. Need something beyond these defaults? Our team offers custom development and advanced customizations to tailor your migration to more specific requirements. Delta Migration – After your Full Migration, automatically capture any tickets or records that were created or updated in the meantime, so nothing gets left behind between your test and your final cutover. Interval Migration – Schedule your Zendesk import to run around business hours, minimizing disruption to your live support operations. Pause the migration up to 5 times, with each pause lasting up to 5 days, giving you full control over timing without restarting the process. Import data to Zendesk from leading platforms Gmail * Outlook * Freshdesk * Freshservice * HubSpot Service Hub * Intercom * Jira Service Management * Kayako * Dynamic 365 * ServiceNow * Deskpro * Gorgias * HappyFox * Kustomer * LiveAgent * ManageEngine * Zoho Desk * Salesforce Service Cloud * SolarWinds * SysAid * Dixa * Halo Service Solutions * Groove and across 100+ platforms. How to secure your Zendesk tickets import? Using our Zendesk migration tool, your data stays safe from start to finish. We meet global security standards with features like HIPAA compliance, AWS infrastructure, SOC 2 Type II, SOC3, 2FA, RBAC, and encrypted data processing. Get started with Zendesk import today!
Rollout Control
ASA Labs builds focused Zendesk apps for support operations teams — Rollout Control, alongside Quick Links, ResolveReady, Access Monitor, Escalation Guard, and PII Shield. Each one is built to run inside your own Zendesk account, solving one specific operational problem well instead of trying to be a platform. What it does Rollout Control sends a percentage of new tickets through a workflow change before you turn it on for everyone. Start at 10%, check the results, ramp up when you're confident, or pause in one click if something's off. The problem it solves Every routing change, AI response flow, or CSAT trigger you turn on hits every ticket the moment it goes live. If something's wrong, you find out at scale. Rollout Control gives your team a way to test first. How it works Create a rollout. Name it and pick a treatment percentage. Publish. The app creates the Zendesk trigger and enrollment webhook automatically. New tickets are split by ticket ID, no randomness. The same ticket always lands in the same group. Monitor results from the dashboard, ramp up when ready, or pause instantly from any screen. What gets written to tickets Each enrolled ticket gets three tags through the Zendesk API: rc_enrolled: any rollout, any group rc_{rollout_name}: this rollout, both groups rc_{rollout_name}_treatment or rc_{rollout_name}_control: the assigned group Tags persist permanently and are queryable in Zendesk Explore and any connected data warehouse. Each rollout gets its own variant tags, so multiple rollouts can run at once without conflicting. Works well for AI and automation flows. Validate a new AI response path or automation on a small slice before turning it on for everyone. Routing and triage changes. Test new queue logic or assignment rules without disrupting your full team. CSAT and survey changes. Try new survey timing, targeting, or placement on a controlled group first. Escalation workflows. Verify new tier-2 or priority escalation criteria on a fraction of volume. New intake flows. Roll out a redesigned ticket form or intake process to a subset of customers before going account-wide. Lite vs. Pro Lite 1 active rollout at a time Fixed 50/50 split Every new ticket included, no targeting Full pause and kill switch Tags and reporting included Pro, $49.99/month Up to 10 active rollouts at once Variable splits: 10/25/50/75/90/100% Ramp up without re-enrolling existing tickets Eligibility filters by brand, group, form, channel, and tag Export and import rollout configs Data and privacy Rollout Control keeps rollout configuration and ticket assignments inside your own Zendesk account. See our privacy policy for details on what Zendesk data the app accesses and why. Documentation Full setup guide and FAQ at asa-labs.com/rollout-control/docs
