Gitlab By IntegrateCloud
IntegrateCloud is a leading provider of SaaS-based productivity and collaboration tools, helping businesses streamline workflows and enhance team efficiency through secure and reliable integrations. The Zendesk – GitLab Integration by IntegrateCloud enables support and development teams to work seamlessly together. With this integration, agents can: - Create new GitLab issues directly from Zendesk tickets. - Link and track existing GitLab issues inside Zendesk. - Keep support and engineering aligned with automatic status updates from GitLab to Zendesk. - Reduce manual effort and eliminate context switching by syncing ticket details, comments, and attachments. Data Disclosure: We are committed to protecting customer data and ensuring compliance with Zendesk Developer Terms. This integration accesses and processes the following data: - Ticket Information: Subject, description, comments, and attachments needed to create or update GitLab issues. - User Information: Name and email address of the Zendesk agent creating or linking an issue. - Metadata: Ticket IDs, status, and timestamps for synchronization purposes. Data Usage and Storage: - Customer data is used solely for the purpose of creating, updating, and synchronizing GitLab issues with Zendesk tickets. - No customer data is sold, shared, or used for marketing purposes. - Data is transmitted securely using industry-standard encryption (HTTPS/TLS). - Temporary processing may occur during API calls, but no persistent storage of ticket or user data occurs on IntegrateCloud servers unless required for troubleshooting or logging (which is retained only for a limited duration). Data Security: - Strict access controls are in place to ensure only authorized personnel can access logs or troubleshooting data. - All data is encrypted in transit and, if temporarily stored, encrypted at rest. - Regular security reviews and monitoring are conducted to prevent misuse or unauthorized access. By using this integration, you can be confident that your customer data is handled responsibly, securely, and in compliance with Zendesk’s policies.
FactBranch
Show customer info from any system right inside the ticket sidebar. Real-time data, zero syncs, no more tab-switching. ⭐⭐⭐⭐⭐ 5-star rated Zendesk app — teams love the 5-minute, low-code setup. Why FactBranch? Query SQL databases, Google Sheets, RESTful APIs, CRMs and ERPs in a single app. Drag-and-drop data pipelines. Write queries, define filters, and build your UI without coding. Agents always see live data. Ticket opens → data loads instantly, boosting first-response speed. Data Sources FactBranch connects to a wide range of data sources: SQL Databases: PostgreSQL, MySQL, MariaDB, Microsoft SQL Server Spreadsheets: Google Sheets Cloud warehouses: BigQuery, Snowflake APIs: Any REST API, including custom APIs CRM and ERP: Salesforce, Constant Contact, JTL, Zendesk Sell Drag-and-Drop Data Pipelines & UI Builder Use our no-code / low-code tools to create your data pipelines and query your data sources. Pipelines let you run multiple queries with different data sources and combine the results into a single user interface (UI) that is displayed in the Zendesk ticket sidebar. Real-Time Data FactBranch fetches fresh data for each request. When an agent opens a ticket, FactBranch queries your data sources in real-time, ensuring you get the most recent data. There are no delays due to caching or syncing. Security & Privacy FactBranch is built so your customer data never needs to be saved on our servers. Stream-only design. We retrieve records on demand and send them straight to the Zendesk sidebar via HTTPS; we do not store the data we fetch. Credential storage. The only items we persist are connection secrets (DB credentials, API keys, OAuth tokens). They’re stored securely, encrypted at rest. GDPR & CCPA ready The core design of FactBranch makes it easy to comply with data privacy laws. Should you be subject to GDPR or CCPA, we provide documents like a list of sub-processors and a data processing agreement (DPA). Simple Setup, Immediate Impact Quick to test and deploy: Get FactBranch up and running within minutes. Free 14-day trial: Experience all the benefits without any commitment or need for a credit card. Seamless integration: Results are displayed directly in the ticket sidebar. Video Guides and Documentation FactBranch has extensive documentation and step-by-step video guides for all supported data sources. Our goal is to empower users of all skill levels to set up FactBranch and show their customer data to their agents. Exceptional Support Customers love our great support. If you have any questions before (or after) starting your trial, reach out to support@factbranch.com. Ready to Transform Your Customer Support? Sign up today and make your agents more efficient.
