Gitlab By IntegrateCloud
IntegrateCloud is a leading provider of SaaS-based productivity and collaboration tools, helping businesses streamline workflows and enhance team efficiency through secure and reliable integrations. The Zendesk – GitLab Integration by IntegrateCloud enables support and development teams to work seamlessly together. With this integration, agents can: - Create new GitLab issues directly from Zendesk tickets. - Link and track existing GitLab issues inside Zendesk. - Keep support and engineering aligned with automatic status updates from GitLab to Zendesk. - Reduce manual effort and eliminate context switching by syncing ticket details, comments, and attachments. Data Disclosure: We are committed to protecting customer data and ensuring compliance with Zendesk Developer Terms. This integration accesses and processes the following data: - Ticket Information: Subject, description, comments, and attachments needed to create or update GitLab issues. - User Information: Name and email address of the Zendesk agent creating or linking an issue. - Metadata: Ticket IDs, status, and timestamps for synchronization purposes. Data Usage and Storage: - Customer data is used solely for the purpose of creating, updating, and synchronizing GitLab issues with Zendesk tickets. - No customer data is sold, shared, or used for marketing purposes. - Data is transmitted securely using industry-standard encryption (HTTPS/TLS). - Temporary processing may occur during API calls, but no persistent storage of ticket or user data occurs on IntegrateCloud servers unless required for troubleshooting or logging (which is retained only for a limited duration). Data Security: - Strict access controls are in place to ensure only authorized personnel can access logs or troubleshooting data. - All data is encrypted in transit and, if temporarily stored, encrypted at rest. - Regular security reviews and monitoring are conducted to prevent misuse or unauthorized access. By using this integration, you can be confident that your customer data is handled responsibly, securely, and in compliance with Zendesk’s policies.
Panorama9
What we can do for you We create Zendesk tickets based on issues detected by the Panorama9 monitoring and management system. Optionally have Panorama9 close the ticket once the issue has been resolved. The Panorama9 App in Zendesk automatically adds useful information about the desktop, laptop or server the ticket relates to. Panorama9 will automatically associate both the machine and user with the ticket and allow you to access Panorama9 with extended info directly from the Zendesk ticket. Even when an end user submits a ticket we will lookup and associate the relevant machine. This will significantly speed up troubleshooting. A remote control session can be started directly from any support ticket - using our built-in remote control tool or any of the solutions we integrate with (such as TeamViewer, RDP and various VNC-based tools). Why you should use us Panorama9 is a true cloud-based IT management tool used by both MSPs (managed service providers) and IT administrators to gain full transparency, visibility and control of all endpoints ‒ from servers, desktops, laptops, printers and switches to even Internet services such as websites and VPN connections. Gain a full overview of your network, improve uptime, keep your network secure and avoid things falling between the cracks. Discover all your machines, printers, switches, installed applications and more Monitor services are running and hardware is working problem-free around the clock Be the first to know when your IT environment encounters problems Use our patching solution to keep your applications up-to-date and secure Easily manage your machines with the built-in remote control feature Get started in no time We promise that you will be reaping the benefits within minutes. Already a Panorama9 customer or not doesn't matter. Just install the Panorama9 App and we'll help you get started with just a few clicks.
