Side-by-side comparison · 24 data points
| Attachments Plus | Past Tickets Search AI by Macha | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | images | images |
| Languages | ||
| Platforms | ||
| Developer | ||
| Listed | — | — |
| Last updated | — | — |
| Metric | Attachments Plus | Past Tickets Search AI by Macha |
|---|---|---|
| Rating | 4.0 ★ | ★ 5.0 ★ |
| Total reviews | ★ 39 | 8 |
| Free plan | Yes | Yes |
| Pricing | Free | Free to install |
Based on the data on this page, Past Tickets Search AI by Macha is the stronger choice for most Zendesk Marketplace support teams — 5.0★ vs Attachments Plus's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
Pricing entry tiers: Attachments Plus at Free, Past Tickets Search AI by Macha at Free to install. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Recommended by size: small/early-stage support teams who need fast install and low risk should default to Past Tickets Search AI by Macha; mid-market and enterprise support teams with specific feature requirements should evaluate both — Attachments Plus's 39-review base may include the workflow context that matches your specific use case better than Past Tickets Search AI by Macha's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Zendesk Marketplace listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Attachments Plus audit • Past Tickets Search AI by Macha audit
Both Attachments Plus and Past Tickets Search AI by Macha offer paid plans only. Attachments Plus starts at Free; Past Tickets Search AI by Macha starts at Free to install. Compare the per-tier features in the Pricing section above before committing.
Past Tickets Search AI by Macha has the higher average rating (5.0★ from 8 reviews) compared to Attachments Plus (4.0★ from 39 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Past Tickets Search AI by Macha holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Zendesk Marketplace. Attachments Plus has the deeper published review base (39 vs 8), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Attachments Plus typically suits early-stage and growth-mode teams based on its published review base (39 reviews). Past Tickets Search AI by Macha typically suits early-stage and growth-mode teams based on its published review base (8 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Attachments Plus and Past Tickets Search AI by Macha both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Past Tickets Search AI by Macha" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
