SATRDE Asset Manager vs Macros Reporting and Management

Manage your assets utilizing custom objects in Zendesk—free trial.🚨 Introducing the SATRDÉ Asset Manager With the SATRDÉ Asset Manager App, you can: - Easily view all your Zendesk Custom Objects—no digging required. - Easily download all assets—into csv files. - Mass edit your assets all from one screen. - View and edit your assets belonging to your ticket requesters in the side bar app. Who is this for? 👉Are you a Zendesk customer looking to streamline your asset management? 👉Want to see all assets tied to a ticket requester If you answered “Yes”, the SATRDÉ Asset Manager is for you! How does it work? Intuitive Dashboard: Access a user-friendly dashboard to view all your custom objects. Mass Editing: No longer do you have to maintain your assets via an updated csv to bulk upload. Filter between different assets and mass edit inline all from one screen. Requester Assets: Quickly view all assets belonging to a requester to add additional workflow options to your asset requests through ticketing. Fast Support via Chat: Connect with our support team for immediate assistance. FAQ How do I access the asset manager? Simply install the app from the Zendesk Marketplace and view the navbar icon on the left-hand of your agent workspace. Is there any additional cost to use the app? The SATRDÉ Asset Manager starts with a free trial. Then its a monthly subscription cost. How long does the setup take? Setup is a breeze—install the app, and you’re good to go in less than a minute. How secure is my billing and account information? Data security is our top priority. Here’s how we keep your information secure: Client side APIs only We use secure encryption protocols to protect your data. Do you provide support for your app? Absolutely! Reach out to the SATRDÉ support team via chat and get faster response times. Does the app work with all Zendesk accounts? The SATRDÉ Asset Manager is designed to work with the latest version of custom objects. Simply setup custom objects, download into csv files one at a time or all at once. Additionally, there is a ticket sidebar component that will work with displaying assets tied to the ticket requester. All you have to do is setup your custom object with a customer look up relationship field. Who are you guys? SATRDÉ is a leading Zendesk Reseller and Premier Partner in North America. We’ve been helping businesses optimize their customer service platforms for over 6 years. Our mission is to make your Zendesk experience as smooth and efficient as possible. Ready to simplify your asset management? Install the SATRDÉ Asset Manager app now and take the hassle out of asset management.

Manage, audit, and improve your Zendesk macros Macros Reporting and Management gives Zendesk admins and CX leaders one place to understand macro performance, organize large macro libraries, track changes, and safely recover from mistakes. Turn reporting insights into action without relying on spreadsheets, one-by-one edits, or custom scripts. Manage your macro library at scale With Macros Management, you can: Find and organize macros quickly across brands, groups, categories, status, usage, labels, and other attributes. Bulk edit macros to update titles, access, status, and multiple macro actions in one controlled flow. Bulk reorder macros across multiple pages, with filters applied, instead of rearranging macros one at a time. Save the current table setup as custom views, or use predefined views to find unused, low-impact, outdated, or recently changed macros. See exactly when each macro was last used. Use custom labels to mark macros for review, cleanup, approval, or deprecation. Activate, deactivate, label, delete, and update macros in bulk. Export macros for audits, cleanup projects, backups, or large-scale reviews. Keep deleted macros visible for review instead of losing their context immediately. Track every change with macro history See how each macro has changed over time with a clear, readable history. Review when a macro was created, updated, reordered, deleted, restored, or rolled back. See who made the change and whether it came from Zendesk or Macros Reporting and Management. Compare changes to comments, tags, ticket fields, access rules, status, and other macro actions. Add an optional reason when making changes through the app. Keep a reliable audit trail for governance, troubleshooting, and internal reviews. Recover deleted macros and roll back changes Fix mistakes without losing visibility into what happened. Restore a deleted macro as a new Zendesk macro, with validation and a preview before anything is created. Navigate between the original deleted macro and its restored copies. Roll back an existing macro to any earlier version while keeping the same Zendesk macro ID. Preview the exact changes before rollback, including comments, tags, ticket fields, title, access, and active state. Preserve the full history chain — rollback creates a new latest version instead of removing newer history. Built-in safety checks prevent stale updates, duplicate submissions, invalid references, and unsafe retries. Understand macro performance and adoption Use detailed reporting to identify productivity gaps and improve how agents work with macros. Discover usage trends and adoption patterns across teams and agents. Spot cherry-picking and identify knowledge gaps through agent-level macro usage. Find unused or underused macros and prioritize cleanup. Identify high-impact macros that need attention based on One-Touch Rate and Satisfaction Rate. Drill into individual macros to understand their performance in more detail. Connect reporting data directly to management actions. Macros Management, macro history, deleted-macro recovery, and rollback are available as part of the Pro plan. Reporting capabilities are available on other paid plans; advanced management and versioning features require Pro. Getting started Start with a free 14-day trial. No credit card required. Cancel by uninstalling the app. Get 50% off your first month. Restrict access to specific Zendesk groups or roles (see how here). Macros Reporting and Management uses pay-as-you-go billing. Pricing details: https://pythia.cc/pricing/report Privacy Policy | Terms of Service