ConnectWise By IntegrateCloud
ConnectWise integration app by IntegrateCloud is seamless integration between Zendesk and ConnectWise.Connect Zendesk support and ConnectWise development teams using IntegrateCloud. ConnectWise integration app allows the agents to create ConnectWise tickets from Zendesk ticket easily. They can use this app search and link existing tickets and notify ConnectWise tickets. Using this app, you can collaborate with your support Zedesk Agents can search and link existing workitems from ConnectWise in the IntegrateCloud app itself. Zendesk - ConnectWise app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to ConnectWise and from ConnectWise to Zendesk . The app integration syncing of comments from Zendesk to ConnectWise and ConnectWise to Zendesk will help you alot in increasing the productivity of your team. - The Zendesk ConnectWise app by IntegrateCloud is easy to setup and use.The Zendesk - ConnectWise app provides huge number of features in the app like Create New ticket, Link Existing ticket, Notify linked tickets, View History of ticket, Search and link ticket. ** Create New ticket ** The Create ticket: lets the Zendesk user create a new ticket # in ConnectWise platform. The Support agent can select different fields like company, site , board, Contact, Custom Fields, Upload Fields. Based on Zendesk user inputs and selections in the Create new ticket form, the ticket will be created instantly in the ConnectWise and then display the corresponding information details will be displayed in the ConnectWise integration app. Link Existing ticket: The Link button in the Zendesk-ConnectWise app allows the support agent to link an existing ConnectWise Workitem # to the current Zendesk ticket. Zendesk - ConnectWise app allows the user to create or link multiple tickets to one Zendesk ticket. Notify linked tickets Notify button in Zendesk - ConnectWise app allows the support agent to notify all or particular ConnectWise tickets. The linked ticket information will be displayed in the comment in the ConnectWise ticket. The support agent can also send the files from Zendesk to ConnectWise while notifying. ticket History In the Zendesk - ConnectWise app ticket history modal shows the details of ticket history including the comments and few other details history of the linked ticket.Users can link existing tickets to any Zendesk tickets. Users can also send the notifications to tickets. Syncing of Comments and Status In the Zendesk-ConnectWise Integration app Syncing lets you enable the syncing of comments,status,attachments from ConnectWise to Zendesk and syncing of comments from Zendesk to ConnectWise instantly. The Zendesk - ConnectWise integration app is available with all ConnectWise companies For more information, please visit our website at https://integratecloud.com
Azure DevOps by IntegrateCloud Free
Azure DevOps integration app by IntegrateCloud is seamless integration between Zendesk and Azure DevOps. Azure DevOps integration app allows agents to create DevOps work items from Zendesk tickets easily to Create Bug, Epic, Feature, User Story, and Product Backlog work item right from the app. They can use this app to search, link existing work items and notify Azure DevOps work items. Using this app,you can also collaborate with your support team. Zedesk Agents can search and link existing work items from Azure DevOps in the IntegrateCloud app itself. Zendesk Azure DevOps app by IntegrateCloud also allows syncing of comments,status and other custom fields from Zendesk to Azure DevOps and from Azure DevOps to Zendesk This will help you in increasing the productivity of your team. The Zendesk Azure DevOps app by IntegrateCloud is easy to setup and use. The Zendesk - Azure DevOps app provides a number of features like Create New Work Item, Link Existing Work Item, Notify linked work items, View History of Work Item, Search and link Work Item. ** Create New Work Item ** The Create Work Item: lets the Zendesk user create a new work item # in Azure DevOps platform. The Support Agent can select a different typeof fields like Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Iteration, Custom Fields, and Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form work item will be create instantly in the Azure DevOps and created work item details will be displayed in the Azure DevOps integration app. Link Existing Work Item: The Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket. Notify linked Work Items Notify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Zendesk to Azure DevOps while notifying. Work Item History In the Zendesk - Azure DevOps app Work Item history modal shows the details of the work item history including the comments and a few other details history of the linked work item. Users can also send notifications to work items. This Zendesk - Azure DevOps integration app is available with all Azure DevOps projects and limited support. Advanced features like custom fields and comments syncing are not supported in this free edition and create workitems limited to 250 workitems per year. For advanced features please visit our website at https://integratecloud.com for any help related to setup, please visit our support website https://support.integratecloud.com/zendesk-azure-devops-connector
