Maestro QA Auto Quality Assurance Lite vs Auto Remove Attachments

Our official Automated QA Lite App for Zendesk. Maestro QA makes QA /QM software for modern support and quality assurance (QA) / quality management (QM) teams. The Maestro QA Lite App helps you grade tickets seamlessly from Zendesk. It’s the “Lite” version of our full platform with various Automated QA/QM features, which takes Auto quality assurance (QA) /quality management (QM) to the next level with Automated QA/QM grading, a full AI powered reporting suite for conversation insights and conversation analytics, agent coaching and more. Our Automated QA Lite App enables you to: Build customized agent QA/QM scorecards based on your unique brand and business needs Grade agent tickets quickly and easily with a side-by-side QA scorecard view Maintain consistent service quality across remote, scaling, and outsourced/BPO teams Turn your agent QA score into a trusted KPI to reveal agent performance and AI powered conversation insights Identify training gaps and areas for agent coaching opportunities by AI insights Improve CSAT, NPS, AHT, and other key metrics through Automated QA/QM conversation insights and agent coaching sessions powered by AI Support and quality teams choose our Automated QA to understand agent performance, find coaching opportunities and enable exceptional customer experiences. Agent support teams and quality assurance (QA) / quality management (QM) leaders love Maestro QA. ...By making my QA / QM process more efficient, I was identifying more valuable areas for opportunity & able to lead larger, more targeted projects. During the first 6-8 months of using Maestro QA our average QA / QM score increased from around 70% to 90%. Over the second half of the year, CSAT increased about 11%. We would not have seen those agent QA / QM score increases if I was still spending a day a week pulling reports and managing my team's daily tasks. Sarah, CX Quality Manager Want to know more about how quality teams use our quality assurance (QA) / quality management (QM) tool to empower their agents to provide higher quality services by getting the quality of their work graded and improved via agent coaching? View our customer case studies. Have questions for our team? We’re here to help! You can email us directly at [email protected] or visit www.maestroqa.com to chat with us and learn more on how we can help meet your quality assurance (QA) / quality management (QM) needs by evaluating quality of the agent support service, filling those gaps through agent coaching sessions guided by in-depth root cause analysis performance insights. Learn more Request a demo of the full MaestroQA experience Privacy policy — learn how we handle and protect your data

Are attachments cluttering your Zendesk tickets, increasing storage usage, and potentially exposing your organization to unnecessary risks? Swifteq’s Auto Remove Attachments app offers an effortless solution to reduce storage usage, avoid high bills, and safeguard your organization by removing malicious files. By automatically redacting and deleting unused attachments, you can ensure compliance with GDPR regulations, protect sensitive information, and maintain an efficient, organized workflow. Features That Improve Your Activity ✅ Bulk Attachment Removal Quickly delete attachments of multiple tickets at once, saving you time and effort. ✅ Selective Deletion Need to keep certain files? No problem. Remove only what you don’t need, preserving important attachments for future reference. ✅ Automated Redaction Set up automations to delete attachments from tickets automatically in the backend without interfering with the active workflow. ✅ Top-Tier Security Your data is safe with us. All operations follow strict security protocols to protect sensitive information. ✅ Automated Cleanup Options Set up automated schedules to redact and delete attachments so you never have to worry about manual cleanup again. ✅ One-Click Integration Setting up is a breeze! Connect Auto Remove Attachments with Zendesk in just a few minutes. You have two options to work with Auto Remove Attachments: Setup automation to delete attachments from tickets Redact tickets automatically and remove their attachments moving forward. Redact attachments after the tickets are closed. Redact files from tickets in your backlog: new, open, pending, or solved tickets. Set up your own list of file extensions allowed. Run tasks to bulk delete attachments from open or closed tickets Include or exclude from removal based on ticket status, creation period, and ticket tags. Remove based on attachment file types. Run deletion tasks in the background without affecting your current work in Zendesk. Benefits You’ll Highly Appreciate 📂 Save Storage Space Unnecessary attachments can take up a lot of room. Free up space to keep your Zendesk system running smoothly and efficiently. 🚀 Boost Team Productivity Streamline your team’s workflow by eliminating time spent managing attachments manually. 📈 Better Ticket Organization Decluttered tickets make it easier for your team to stay organized and streamline communication. 🌟 Enhance Customer Experience Faster, cleaner ticket management means quicker resolutions and happier customers. ✨ GDPR Compliance Comply with data protection regulations in force without extra work and supplementary costs. 🔍 Safe Digital Environment Keep your organization safe from malicious files. 💰 Cost Savings Eliminates manual tasks, saving you precious resources and reducing operational costs. Get started in few easy steps. Check out our help center for more guidance. Click the Install button to install the application in Zendesk. Once the app is installed, open it from the left-side navigation menu in Zendesk. Create a new Swifteq account from the app's page: learn how Authorize the app to access your Zendesk account via the API: learn how Configure the auto-redact criteria & filters or run attachment removal tasks: learn how Support and Resources: For assistance or more information, visit our support page or contact our support team directly through the app. About the Developer: Auto Remove Attachments App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do. Don’t let unnecessary attachments slow your business down! 👉 Get started with Auto Remove Attachments and experience the difference for yourself. Clean, simple, and effective attachments management is just a click away! Data Privacy: Auto-Remove Attachments processes ticket data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps