Calendar vs Analytics

Turn Zendesk into a scheduling machine Join 1000+ organizations collectively already linking hundreds of thousands of calendar events to tickets each year, syncing seamlessly to and from Google and/or Microsoft, taking scheduling workflows to the next level! The Calendar app will help you to setup any workflow around events by allowing you to connect tickets to events or vice versa. For example, if your appointment booking system creates events in Google or Microsoft calendar then you can let the Calendar app take care of the rest by automatically creating tickets based off those events. Features Create any number of organization-wide calendars Agents can connect any number of personal calendars Granular calendar read and write permissions based on any combination of roles, groups or just specific users Google calendar integration Microsoft Outlook calendar integration Link events to tickets, link tickets to events Create events on tickets, create tickets on events Have events automatically created on tickets based on trigger conditions Have new tickets automatically created on new events from Google/Microsoft as they come in Optionally hide the full event details from Google or Microsoft and just show busy times Monthly, weekly and daily calendar views Calendar views allow for quick (re)scheduling based on availability Sync event data to ticket fields for use in ticket responses, views, triggers and reporting Workflows: generate ticket updates at any time before or after the event starts or ends Bundle pricing When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite. We take data privacy very seriously, please see our privacy policy. About us Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are: Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!) Calendar - link calendar events with Zendesk tickets to make your planning process simpler Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like. Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Mixpanel is the most advanced analytics platform for mobile & web. It helps businesses grow by helping them understand how their users behave and use their products by tracking actions people take rather than page views. The Mixpanel app for Zendesk enables your support agents to close tickets faster by supplying them with key information about your customer in the ticket sidebar. Take the guesswork out of support Import user profiles from Mixpanel Import activity feeds from Mixpanel ***NEW - The app is now available for Zendesk Chat!