Escalation Copilot by Pluno vs AI Customer Service Agent by My AskAI

My AskAI is the ultimate easy-to-setup and affordable AI customer service agent for Zendesk. We're one of the most cost effective AI support agent solutions available. Pay one simple price — $0.10 per ticket. Available 24/7 to answer your customers’ questions, trained exclusively on all your Zendesk Guide (and any other help docs), it knows everything about your business. Save your company time and money, and allow your CS team to then spend more time on complex queries and higher-value customers. ⬇️ On average, businesses adopting My AskAI see their “human” support tickets fall by 78%, overnight — check out Customer.io's (SaaS) or Swytch's (ecommerce) Zendesk case studies. 👉 Try it out today, with our 30-day free trial, then watch your support tickets fall away... How does an AI agent in Zendesk work? Once you've created your AI agent for Zendesk and trained it (5-10 mins), you can connect it to your Zendesk account. Then it will act as your 1st line of support — deflecting over 70% of new customer tickets (thank you AI!). It does this by accurately answering your customer's questions using only knowledge you provide to it. Your new AI support agent (chatbot) can: Automatically reply directly to customers contacting via any channel e.g. email, form submission, social media Draft replies, as an internal note, to assist your human agents to review before sending (it’s like having a ChatGPT copilot sitting in your inbox) Reply back and forth with customers to solve complex issues Intelligently handover conversations to your human agents at the right time (based on sentiment, topic, scenario or request) Adapt replies to your company’s style and tone, keeping the essence of your company’s brand by using “Guidance” You can also connect your internal data to provide your AI agent with more information about your customers, e.g. recent orders, subscription plan, and more. Fun fact: We're also 10x cheaper than Intercom's Fin AI. See our full Zendesk setup help docs. Key My AskAI Features Knowledge Improvement Studio: Identify knowledge gaps in your help documentation and use your past tickets to generate new knowledge snippets to fill them so your AI can answer more. Integrate Customer Data APIs: Improve your AI agent’s performance by feeding in customer data so your agent can personalize its responses and respond to questions about order tracking and statuses. Automated Actions and Tasks: Give your AI tasks to complete (all in natural language), such as refunds, address changes, upgrades and more. Sync Knowledge Sources and Websites: Connect knowledge from Zendesk, Intercom, Freshdesk, Gitbook, Confluence, Google Drive, Notion, Sharepoint, Dropbox, Salesforce, OneDrive or any public website, all kept up to date, automatically. Multilingual and Localization: Get AI responses in 95+ languages with automatic language detection and localization. Analytics and Insights: Understand what your customers are asking with AI-generated conversational insights on all your customer interactions Alerting and Monitoring: Get notified when a new conversational topic has been identified by your AI or if a certain topic has been mentioned frequently in a short amount of time, so you can get ahead of issues. Slack + Microsoft Teams Integrations (Internal Mode): As an internal chatbot for your employees (in Slack or Teams) Even more ways you can use your AI agent: Tickets aren’t the only type of AI bot we can provide you with, My AskAI can also certainly help: Automated Zendesk ticket tagging, all powered by your AI agent An AI agent in your Zendesk Messaging widget AI Copilot with our Chrome Extension With My AskAI, you’ll be an AI maestro in no time! See our privacy policy for more information on how we store and process your data: https://myaskai.com/privacy

Overview Pluno manages escalations for you; one click escalates tickets from Zendesk to Jira or Slack with all context to jump in and resolve the issue. Get a smart summary auto-generated from a customizable template with context intact, enabling immediate action by the receiving team. Auto-update customers, without manually tracking Jira or Slack, boosting efficiency, reducing missed updates, and improving response times and satisfaction. Why Support Teams and Customers Love It? Manual escalations now happen instantly, full context upfront, feedback flows back into Zendesk, and customers stay in the loop with periodic progress updates. What's Included 1-Click Escalation to Jira or Slack Send tickets directly from Zendesk to Slack or Jira with all necessary context filled in, no manual effort required. Automated Ticket Summaries Based On Custom Escalation Templates Pluno gathers key details, prior troubleshooting steps, and relevant information into a clean, consistent format tailored to your workflows. Bi-directional Communication Sync Whenever there's a relevant update on Jira/Slack, Pluno adds an internal comment on Zendesk and generates a suggested message for updating the customer. Likewise, any new replies from the customer are synced back to the escalated issue, keeping the escalation team in the loop. AI Workflows for Escalation Rules Define rules in plain language. For example, auto-nudge the escalation team if no update within a set time, or block updates like timelines from ever reaching customers. Success Stories Explore more success stories. Security & Compliance Detailed security and data protection policies. FAQs Is Pluno free to use? For now, Pluno is free with all features included. Is there a limit to how many tickets I can escalate and manage with Pluno? Pluno supports unlimited ticket escalations and management simultaneously. Which support channels does Pluno work with? Supports escalations from email and web widget conversations. Do I need technical skills to set up or use Pluno? Setup takes under 10 minutes, and everything is customizable in plain text with no coding required. Support & Maintenance Reach us via our website, or email. Your call. Fast response times: within a few hours Onboarding help is available Weekly feature updates and improvements Follow our changelog This app requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.