Ticket Deleter vs GDPR Compliance

Are you also struggling to delete Solved and Closed tickets to reduce your storage on Zendesk and comply with your local ticket deletion policy? To comply with regulation, companies are required to remove ticket data that is no longer needed. Manually deleting them would take multiple weeks for almost every company - and that every month! The Ticket Deleter app will help you do this quickly with a few clicks. Benefits of using Ticket Deleter App: * Comply with GDPR regulation on deleting old ticket data without busting your budget * Save costs on ticket storage on Zendesk. How It Works Using the Ticket Deleter app is super easy - here's how it works: 🗑️ Filter tickets by status (e.g. Solved and Closed Tickets), date range and tags that you want to delete 💡 By default, the app will perform a soft delete on selected tickets. Once tickets are soft-deleted, you have a 30-day window to restore if they were accidentally deleted. After 30 days the soft-deleted tickets will automatically be deleted permanently. 🔥 New permanent delete feature. This setting will empower users to permanently delete tickets without the need to wait for the 30-day period. ❗️ (NEW) A more CUSTOMIZED tag filtering. You can now filter using compound tags. Use ! to negate a tag when searching for tickets. For more detailed information on how to use the ticket deleter app, please refer here. Features Deletes tickets that were Solved and/or Closed in the period you define Filter tickets based on date and tags Saves you hours every month by deleting old tickets quickly, ensuring you stay GDPR compliant Installation & setup within 1 minute or less We have developed the Ticket Deleter app for our own customer support as we had over 5000 old closed tickets that were subject to be deleted. For the first few hundred, we tried to delete them manually, but it took hours and hours. Moreover, knowing that we have to constantly do that every month already caused us a headache. Hence, we decided to create an app to help with the deletion, ensuring GDPR compliance in the process. For any feedback on how to improve the app, please email [email protected]

Your complete Zendesk GDPR compliance solution Respond to GDPR requests faster and manage customer data throughout its entire lifecycle. Remove, anonymize, complete user and ticket exports, redact attachments, and delete data from one app — without manual searches or multiple compliance tools. Automate recurring compliance tasks, process data in bulk, reduce Zendesk storage, and maintain a clear record of your GDPR actions. Comply with: GDPR (DSGVO / RGPD), CCPA, PII, LGPD, PIPEDA, APEC, CBPR, HIPAA, PCI, CPA, CTDPA, OCDPA, TDPSA, MTCDPA. Try it for free for 7 days. Simply install a plugin to your Zendesk. Want to get a personalized app setup? Book a free onboarding session to customize GDPR Compliance for your team and get started faster. One app. Complete customer data lifecycle. GDPR compliance involves more than deleting data. Our app helps manage every stage of customer data handling from one workspace: Retrieve customer data Export user, ticket, & organization records Anonymize sensitive PII while preserving reporting Delete tickets, users, and organizations in bulk Remove attachments automatically by file type Unmerge tickets without data loss Automate recurring compliance & storage cleanup Essential GDPR workflows for Zendesk teams 1. Retrieve for DSAR requests Quickly retrieve customer information from Zendesk when responding to GDPR or other privacy requests. Export customer profiles, tickets, comments, attachments, and related information to fulfill Data Subject Access Requests efficiently while reducing manual work. 2. Bulk ticket & customer export for audits Archive customer information before anonymization or deletion using the Bulk Export Add-on. Generate structured user exports, ticket reports, or organization archives in CSV or HTML format. Perfect for audits, compliance reviews, reporting, backups, or data migration. 3. Anonymize data while preserving ticket history Need to comply with the Right to Erasure while keeping valuable support history? Remove only personal information (names, emails, phone numbers, and card numbers) from Zendesk tickets, while preserving the rest for reporting and analytics. 4. Permanently delete customer & organization data Remove personal information when customers request complete deletion, when retention periods expire, or when your system needs a cleanup. Delete users, organizations, tickets, and related customer data in bulk directly from Zendesk to support your retention policies and privacy obligations. 5. Redact attachments to reduce risk and storage Keep Zendesk storage lean and compliant by automatically bulk-deleting attachments across tickets. For example, set rules to delete files after ticket closure to maintain a consistently clean workspace. Choose which file types (e.g., PNG, PDF, CSV, MP4) to process and remove attachments without altering ticket details. 6. Unmerge tickets without losing data (New!) Easily separate merged Zendesk tickets (ticket split) or entire ticket lists. Fix accidental merges or restore ticket histories to maintain clear reporting and continuous compliance. Each unmerged ticket retains its original requester, comments, attachments, tags, and all other fields. Why choose GrowthDot GDPR Compliance for Zendesk? Automate recurring compliance workflows Create reusable GDPR workflows with custom combined lists and scheduled actions. Filter data based on tags, custom fields, organization attributes, inactivity periods, and more — then let the app handle recurring compliance tasks automatically. Bulk delete inactive users with no open tickets. Clean up test accounts, churned organizations, or closed departments. Process suspended user tickets in bulk to reclaim storage space. Automatically anonymize tickets tagged for data removal requests. Schedule recurring deletion, anonymization, or attachment redaction tasks. Set flexible data choices Handle bulk or individual processes, customize actions, and save presets for recurring workflows. Track every GDPR action Keep a complete record of exports, deletions, and other compliance activities with detailed audit logs and reports. Enterprise-grade security We ensure your customer data is handled securely with: Secure AWS infrastructure No third-party AI models or bots No external data processing or storage Minimal data retention practices Full control over sensitive customer information Keep your Zendesk data compliant, organized, and audit-ready with our complete GDPR Compliance tool. Start your 7-day free trial today!